Baymont by Wyndham West Plains

Advertisement shows pool, however it is closed during the winter season. Wish I would have been aware. Otherwise it was clean & comfortable!

The staff was nice but didn’t know what they were doing with room keys . For the first 4/5 days we had to go to the front desk every day to have our keys reprogrammed . After 2 other people resetting our keys the 5th night a different person was there and said they most likely didn’t do the correct amount of days on the keys . How is it 2 other people that run the desk didn’t know that?! We had to move rooms because the fridge got unplugged and defrosted all over the floor ( floors are vinyl not carpet -odd) . The shower curtain would not close properly because the rod was broken causing us to soak the floor every time the shower was used and the shower would make a high pitch noise the entire time while in use . The beds were as hard as the floor ! We barely slept at all due to them being so uncomfortably hard . The walls are super thin , dogs were barking all night . Their other exit door was broken the whole time there so you had to walk through the front / main entrance even though our room was near the other door . Phones were unplugged , microwave was missing a leg and sounded awful . Housekeeping never swept the whole time we were there and so you would have stuff all over your feet if you dare took your shoes off . Holes in drywall and caked over fixes that looked awful . Very unsatisfied as I knew this property when it was the holiday inn at one point and it was once great . Has gone downhill significantly!

Good location and parking. Very comfortable bed for a good night sleep. Great shower. Good hot breakfast. Price was reasonable. We would stay here again when traveling through.

Outstanding staff very friendly and helpful. We forgot a charger block and they provided one for the night. The room was above standard very clean and comfortable. This was are second stay at this location in West Plains and will stay there again when in town. No only was the room clean but the hotel overall was clean. The dining room area was exceptionally clean as was the lobby. The grounds are very well kept and nicely landscaped.

We came to visit family and chose this hotel specifically for the hot tub. However, it wasn't hot. Way to cold to be comfortable in the pool area. Other than that, we had a great time and were satisfied with our stay. I took advantage of the exercise room both mornings and had access to the equipment to keep up with fitness goals. Breakfast was ok. More choices Saturday than Friday, but that may have just been time we went. The cookies and water at the desk were a nice touch and I liked the brochure display so we could plan future outings.

indoor pool; quiet location and convenient location to area interests and restaurants. Staff very nice and helpful

Everything was fine. Only complaint is that shower was luke warm, not very hot. Fresh chocolate chip cookies were delish.

The breakfast definitely left something to be desired, but it was clean and quiet and is in a nice place to stop.

The service at check-in and check-out was very good. Friendly staff and easy to speak too. The bathroom in the room was terrible, the toilet seat was one from probably an elementary school for preschoolers. Super low to the ground. The shower curtain was broken from the wall on either side. The shower head had to be aimed against the wall and the floor of the bathroom became soaking wet and unsafe. The shower curtain would only stay in the middle position of the curtain rod. Very disappointing. The bed was super comfortable, and the room seemed clean. The continental breakfast was not stocked up and I had to ask for things even after breakfast hadn't been opened for very long. I would stay here again, the location was good, and service over all was great. Checking in late has disadvantages, I would check the bathroom next time and ask for a different room.