Buena Park Grand Hotel & Suites

Disappointed with our room. We had been located within the under construction area way in the back. Felt we were in solitary confinement being in the area where there was no one around us because of the remodeling of the rooms around us.Lock on the door was broken and had to let front desk be notified. Requested a different room but was denied due to no extra room available. Not enough wash cloths to take a shower. Nice place but dissatisfied with the outcome.

Love this place

It was a good hotel , pretty close to Disney, knotts and medieval times. the only problem we had was that the heater was stuck on full blast all night I almost got a heat stroke The drawers wouldn’t stay shut But the desk workers were nice and it’s good for the price

Room is clean and very spacious (has separate living area), staff are very helpful and accommodating. Great location, close to a lot of dining places. Walking distance to knott’s berry farm and 10 minutes away from disneyland. Perfect for groups and families.

The place needs a remodeling. Some rooms window were boarded up. Interior wise. The shades on the door entrance was a little off(can’t closed tightly. Bathroom door lock was broken. Neighbor was noisy late in the morning hours. Overall we had a nice stay.

Photos are of the suites, not the regular rooms. I was given the filthiest one with torn curtains and a rusted over fridge to start. I made them switch my room and it was still bad. Found out the hot tub was broken upon arrival. Terrible patchwork paint job repairs in the lobby should have let me know I was going to be disappointed. 2 towels total for a reservation of 4 people. There was a non working elevator by us so we had to take the stairs or walk around the entire place to get to our room. There are broken and busted out windows on the bottom most level that no one has bothered to repair. There were dead roaches on the walkway when I arrived. People picking through the trash out in the dumpster too. I was so embarrassed to have brought my family here. The most ecofriendly thing they do here is make you hunt down staff and beg for towels. So few of our power outlet worked that I suspect they disable them to save money. Everything is on a timer. No one outfitting these rooms considered livability. The shower rod hung down so the curtain pooled in the middle leaving a mess of water on the floor and no extra towel or rug for safety. The pictures online look like they are from 20 years ago. It was a full catfish experience. The only nice thing I can say is that the staff was kind. I imagine they are complained to daily. The cleaning ladies were gracious as well despite not replacing the toilet paper which made me hunt down someone for that as well. Horrible!

Location and a**osphere is great. Staff is helpful however weekend staff was minimal. So many things needed attention. Elevator broke down bit was handled by next day. One remained out of order the entire stay. No heat in room, we were provided with a heater. A** was out.

The floors were dirty to the point my daughter kneeled to get something and her jeans got stained. The shower faucet was dripping all night. You can hear every single noise in the room. All the steps the upstairs guest take, you can hear it all. The floor felt like a waterbed, you would step and it would sink.