Best Spa Hotel in Busselton

The observatory guesthouse is in an absolutely fantastic location. We were able to walk to and fro the Brewery for dinner as well as the waterfront and of course the famous Busselton jetty. The price was including continental breakfast and the place was sparkling clean. There were lots of extras making a special touch. Easy checkin and checkout. Very good communication with the management.

Cost-effective, fairly clean,

This is our 2nd stay here and each time in the Family Room for 5. This year we were given a 'better' room as there were proper beds for 5 but only 4 of us made the trip. This room however, seemed slightly smaller than the other. Last year, my daughter joined us and the 5th person had to sleep on a sofa bed. Nevertheless, the rates are very reasonable for a family of 5 whereby a fridge, microwave and cutlery/crockery are provided. Walkable distance to the jetty for us too. Owner is flexible and accommodating. If nobody is wanting your room, he allows late check-outs. Will come back again next year !

First time staying at the ship inn, please be aware that they take money out of your credit card 24 hours before you arrive but they say it’s in their terms and conditions! Well it’s not on your confirmation email does not state that at all! During this pandemic I have never come across a hotel that takes your money before you arrive, we have travelled a state of W.A. for the last year when the borders are open and I believe all hotels take the payment when you arrive due to the fact if the borders get closed it’s too messy to do all the refunds. Secondly the rooms are self-contained a very nice apartments but the downfall is because it’s right next door to the pub you get the young ones about 11:30 pm to about 1:30 pm yelling fighting in the car park on a Friday Saturday night so make sure you request a room away from the car park, they should’ve put double glaze windows in and insolation in the walls I would never recommend anybody to stay here on a Friday or Saturday night. Food of the restaurant was nice and not too expensive the service well not as good as what I expected, I ordered a house red 250 mil glass I handed a $20 note over she handed me six dollars back after I realised the next day that that was a very expensive glass of house red. Check out is at 10 but they cut the internet off at 8 am ! House keeping came on the Saturday and they didn’t do a thing no making of beds, no filling up of milk, no fresh towels nothing! I think the staff need to be trained a bit they don’t seem to care about their customers when I checked in it was just like I will that’s our terms and conditions it’s not your terms and conditions it’s not written in a confirmation email we are in a pandemic everywhere do not take anything out of your credit card and to you arrive otherwise there’s a lot of credits going back into peoples accounts which can take up to months as we’ve seen with travel agents and airlines. Would I stay here again would I recommend it the answer is no even though the location was perfect they just don’t seem to have that nice friendly touch or even care it’s all about the $$$$$ I have sent off two emails on Friday to 2 different email addresses and by Sunday I still not had an answer to my emails not very good customer service, so my advice would be to think very hard about staying here.

My friends and I rented all 8 apartments for a week for my low key birthday celebrations with our children earlier this month. Kids ages ranged from 8months to 14years old. Premalaya exceeded our expectations and we will definitely be returning soon. The communal area was so homely and perfect to gather around the 2 fireplaces for meals. The noise could not be heard in the apartments from the communal area which was perfect for our sleeping babies. The reception for our baby monitors was hit and miss in the communal area so we put the volume up high and placed the monitors as close to the communal area as we could - it worked well in the end and I was confident our bubs were safe and sleeping soundly. It had a farmstay feel with horses and sheep freely roaming. There’s a dam on the property which I was concerned about prior to my visit but we had no issues as our kids gravitated to playing on the other side of the building where the basket ball hoop is. Plus the dam is easily seen from the communal area so it made it very easy to keep an eye on things. Iona and Hayley promptly and professionally dealt with all my groups admin concerns prior to check in which made our entire experience smooth and simple. Hayley and her family are so welcoming and just lovely people in general. Their kids made our kids feel at home straight away and they were all playing on their trampoline within a minutes of check in. I would love to come back to experience the other side of Premalaya, being a health & wellness retreat. It definitely had a calming effect on everyone despite our groups purpose being more of a large catch up rather than a peaceful escape! Well done Hayley and team on creating a venue filled with such love and care. Your attention to detail was much appreciated.