Park Hotel Bydgoszcz

We decided for this hotel for new years eve. We didnt have a plan where we will be, so we told ourselves it will be spontaneous and we will ask staff for a suggestions. Or maybe if they have some new years dinner in the hotel restaurant. When we came to the check in at 14:00 (offically the check in is at 15:00, But if you come sooner in any hotel, you go to reception and ask if the room is ready, if not, ok you wait) lady told us that the room is ready But we have to pay 50 PLN if we want to go up 45 minutes before check in. Crazy. In all years that I go to hotels I didnt experience this. So we went to the car and drove to the center for a walk and to see a little bit around. When we came back, we joked between us, if now that we came so late, we get payed? 😀 If this is their policy. Of course restaurant was closed from 18:30 on. When we asked the lady if she maybe knows if there is any new years party anywhere. She was like so life less, arrogant, as everything is in her way. She just said that she doesnt know rudely and that she is here all night. Like we are guilty for that. A simply no I dont know would be just fine. So we finally came to the room. We decided to go to a shop and spend newyears eve in a room. The room was clean. There is just no room cleaning everyday. The next problem was at night. The walls are so thin that I felt like I sleep next to couple in the room next to use. And unfortunately they were so loud and they stayed everyday up untill 4, so I had to be up everyday with them also so long. I rated 3* just because they have parking (additional fee), so you dont have to worry, the hotel is nice, the restaurant also, the rooms are clean, they just need to work on interactions with guests. Also the breakfast for new years was nothing special and all the time was something missing, they didnt even bring the desseerts again when they were gone, although there were a few people. I dont know if the breakfast is everyday like that, because I read all good rates about it, But at our stay it was not good. So, there is a lot of room for improvement.

Room was clean, nice bathroom. Deluxe double room is comfortable, if you stay you can expect exactly what you see on photos. I would apprecitate to have in room minibar or fridge. Kettle tea and coffe availible.

I was checked into a room that had not been cleaned at all since the previous guests. There were faeces in the toilet, crumbs all over the tables, unmade beds, and half drunk bottles. When I asked to speak to the manager I was told that he was not present, but that I could telephone him. I phoned the manager only to be told that he could not speak to me and that I should call back in 30 mins! When I spoke with him, he refused to refund the cost of my stay. Appalling - the worst hotel experience I've had in Europe. Please avoid.