Raymond
September 21, 2023
I recently had a disappointing and frustrating experience at Lakeshore Inn waterfront.I feel i have to share my experience preventing others from failing into the same trap.Lakeshore Inn failed to deliver on its promises, charged defrauding fees maintained unhygienic conditions & displayed a complete lack of customer service. Lakeshore Inn website was misleading, the photos & descriptions portrayed a clean well-maintained establishment but the reality couldn't have been further from the truth. Upon arrival it became apparent that the property housed long-term residents. This was not disclosed on the website. The room was dirty, bedding looked old & worn there was black mold in the shower the carpet was stained it was uncomfortable and unpleasant environment to spend time in.But the most frustrating aspect of my experience was the owners complete rude lack of willingness to address our concerns, when we asked for a refund we were met with a refusal to cooperate,mine you that all our concerns were brought up the first day there we lost alittle over1600 hundred dollars for 12 days and we weren't on vacation we were there to take our son to college. This level of customer service is unacceptable & demonstrates a complete disregard for there guest satisfaction.