Super 8 by Wyndham Durham

Very old hotel but not cheap. Convenience for the free parking and pet friendly. The staff was very nice.

I arrived at the hotel at circa 17:30, the receptionist was a lady called Sharon, who told me that she had been trying to contact me all day, to inform me that my online card payment had been declined and that I would have to pay with cash. I knew that this was incorrect, as I had the credit card confirmation that the payment had gone through in the app on my mobile phone. I showed her this and she said that they didn't have anything from Trip.com on their system. Therefore, there was no evidence that I had actually paid on their system, even though I had the credit card confirmation. So, I had to give her my credit card details as a guarantee until she had sorted the booking out. Sharon then gave me a guest information form to fill out, I noticed that there was already about 50% of the form filled in with my name (Richard Brown) but a completely random home address and email address plus phone number. I told Sharon that this wasn't my information, so she took the form off me and told me that the room was booked for someone else of the same name. The hotel was fully booked that night, so she was worried that I might not have anywhere to stay. After phoning some of her line managers, she was able to let me use a room that had been taken out of service, due to a blocked toilet. It was far from ideal, but I was grateful for the chance to take a shower and unwind after a long drive (192 miles) Around 19:30 I went out for dinner with my son and whilst out, Sharon phoned me to tell me that she had been calling all late arrivals to see if anyone might cancel, so I could use their room. However, the gent with the same name as me, called to say that he had never intended a 2nd night therefore, had only paid the one night. which meant that I could have that room after all. On returning to the hotel, I was given the keys to room 17 and transferred all of my belongings into that room. Then I was notified by my mobile phone app, that another payment for the room had just gone through, meaning that I had been charged twice. This time it was direct to Days inn Durham. Sharon has assured me that they have instructed a refund of the 2nd payment, although it hasn't arrived yet (Friday 8th July) So, in truth, I was impressed by Sharon and her commitment to making sure that I had somewhere to stay that night, but I'm not impressed at all with trip.com who somehow. didn't get my booking in place with Days inn despite taking payment for it. I won't recommend Trip .com and won't use them again. A complete farce from start to finish. I'm just glad that this experience didn't ruin my time in Durham, for my son's graduation ceremony.

There are too many smokers as t the front of the premises

The hotel price is very good Front staff lady was very familiar

We were initially given a room on the first floor, but on returning after going for a meal, we were asked to move, to a room on the ground floor. After five minutes we were asked to move again to the first floor, next to our original room!. The receptionist was very apologetic. We think the bathroom needs updating, it has a shower over the bath, but no hand rails, so getting in and out, can be difficult, as there is nothing to hold on to.

Cosy and comfy. Nice shower and the bed were great. Easy parking and very friendly staff. The only inconvenience was the fact that there was no sockets at all near the beds. Apart from that, everything was great. Excellent cost benefit. Would definitely come back, thank you so much :)

Staff are all very polite, friendly and helpful. The rooms are basic but clean and have what you would expect. Ensuite, tv, kettle, tea and coffee, towels. The rooms are not big but adequate. The location is handy for the A1, Durham City and local ares.

Staff as always are very helpful and polite. The rooms are clean with fresh towels, tea and coffee making facilities and tv. The beds are comfortable. The only complaint is regarding the number of "homeless" people staying at the hotel who for the most part do not seem to respect the other paying guests by being noisy or causing the police to be called out in the early hours. I witnessed one man with 2 officers sitting on him in the reception area after being tasered for causing a scene. I have been staying at this hotel for a few months for business and would suggest that the hotel reviews their policy of allowing non-paying homeless to stay where paying guests are regularly disturbed.