Anonymous User
April 18, 2023
Hygiene: The toilet has stains, which are yellow and disgusting. The staff said it was "environmentally friendly paint" and it cannot be wiped off during decoration. However, I scratched it and used my room card and fingernails to wipe it off. This shows that this so-called "Environmentally friendly paint" may contaminate the body, and it sticks directly to private parts of the toilet. Later, I was taken to see a new room, and they also had this paint problem. I couldn't believe that the entire hotel cost hundreds of dollars. Not a single room is clean? There is a disposable toilet seat, which is just a piece of plastic. The quality is not as good as the plastic gloves taken out. When I went to bed at night, I opened the quilt and found that, my dear, the sheets on the bedside were also yellow, and the whole bedding also had a strange smell. I reported all the problems to the front desk, but apart from the initial offer to show me a new room and change rooms, there was no other expression, not even an apology! ! They keep making excuses saying that it was like this when the last company sold to them! Because the business trip place was nearby, it was very late at 4 or 5 pm, and there was no other hotel, so they made do with it. In the end, they just pretended that it had never happened! Three to four hundred and one nights is equivalent to the charges and prices of a three or four-star hotel! The service is not even as good as a youth hostel! I chose a breakfast when I made the reservation. When I checked in, I specifically confirmed that it was the 16th in the morning. However, at night, it turned out to be the 15th. If I hadn't found out in time, would I have been stopped outside when I went to eat? How embarrassing! No sense of service, unprofessional! !
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