American Inn Chesapeake - Portsmouth

Service was great. Needs updating. All in all very comfortable and office and others around great experience

The wash cloths and towels smelled like grease. They were more like rags they were so thin. The shower curtain had seen better days. There was barely any water pressure in the shower and it never got hot.

First room they gave me was a mess it hadn't been cleaned but they gave me another room and it was ok

Really enjoyed our stay at American Inn Chesapeake- Portsmouth Virginia. I recommend this hotel for anyone that is traveling and needs a place to stay. The hotel was quite at night so you can sleep. Stay there if you get a chance but bring your own coffee if you are a coffee drinker like my husband

Didn't have handi capp rooms , the shampoo was dail hand soap put into the empty bottles.

The staff was very nice and friendly (the female staff and elderly man who was part of the cleanning staff), there was however a middlenage gentleman that waas not always in the greatest of moods and did not ever honor anyknind of discount price regaedless how many nights we stayed. The way the housing situation is right now you would think discounted rates would be honored a little better. Overall the numerous times we stayed i was pleased.

1) The wifi scarcely worked, which ended up costing my two sons and me a lot of wasted time looking around for places that we could have found quickly on the web. Labor Day weekend was my only vacation, and I had to waste hours driving around trying to find a bike shop because the wifi was so terrible. We had to cancel part of our plans as a result. This also meant that I could not join a Zoom meeting I had planned to attend Sunday night. 2) The lighting in the room was terrible. A free-standing lamp was plugged into an outlet that did not work, which meant that the only way to read or do any close work on the pull-out table was by opening the window to daylight during the daytime or lie on the bed at night. 3) This "nonsmoking room" had obviously been converted from a smoking room, and the fact that I could tell that automatically means that the conversion was not well done. 4) Every morning I had to go ask for towels, because we were given two for three people. 5) The motel has no pool and offers no Continental breakfast.

Stayed here 2 evenings, not too many issues aside from leftover belongings like fake eyelashes stuck in the bathroom, a sock and some hair. Our rooms were non-smoking though one reeked of tobacco when we first arrived. Not the hotels fault that someone smoked in it but we wonder if it was checked prior. Beds were comfy and staff was nice and accommodating to any problems we had.

Nonsmoking room smelled like cigar smoke, large crack in bathtub, mold on bathroom ceiling, person who runs check in was there when we checked in and then disappeared for at least 30 minutes--we needed an additional towel (only provided two and the reservation was for three people), the ice machine was broken, the refrigerator did not get cold, it was very noisy and much use of ****. I finally got a hold of the guy by phone to ask for a towel and to ask about ice availability. He brought both down about an hour later--well after we had gone to bed and repeatedly knocked on the door until I finally gave up to answer it. He apologized and said he was working alone for which I am sympathetic but the place was downright gross. Next time we'll sleep in our car. :(