Really really enjoyed our stay in the 6 bed female dorm room ( clean, airy, no air con but large windows ). Staff were very friendly and as a group of female travellers we felt very safe and welcomed. On our last night we were struggling to figure out how to get to Milano centrale for an early morning connection and even during a busy dinner service ( which was reasonably priced and delicious) the staff made time to help us figure out the best way to get to the train station in time. Nothing was a problem. Would highly recommend. Thanks again to the team member who I spoke to on the phone for bearing with my accent 😂!