Catherine
December 9, 2023
When I arrived, I asked the front desk clerk to give me a room that was private and not next to anyone. I was there for 5 nights on business and needed good nights sleep. On my 2nd night I was woken abruptly by my neighbor at 3am with extremely loud music playing and the smell of marjiuana. I was very upset that someone was placed by me when the hotel was barely occupied. That morning I went to the front desk to see if I could possibly get another room. This clerk was very helpful & I gave me a new room. The rest of my stay was quiet & very comfortable. I’m at the hotel every other week for 4 to 5 nights per stay. All I ask is a quiet, private room away from others as much as possible! This is 2nd time this has happened! Training is needed for the staff to learn how to accommodate each customer with a room they need