Park Atlantis de Haan

Owner was meant to meet me, my daughter & 6 year old granddaughter at the property at 6.30pm but he didn’t turn up. Waited outside in the dark in a deserted car park. Phoned him & he said I was to call caretaker but I wasn’t given the number. Owner very argumentative on phone. Caretaker arrived after 20 minutes and was very helpful. Took us to our room which was changed from the original room as the former had no WiFi although all rooms stated WiFi. Double bed was 2 singles pushed together and sofa bed was king size (although booking confirmed that both doubles) so the double sheets we had to bring were too small. No switch to turn off lounge lights so awake most of the night due to the brightness as shown in photos. ********** on the provided bottom sheet. Dirty and very lumpy pillows. Dirty shower and urine stains in toilet. Extremely difficult to open exit door- huge risk in the event of a fire! Once outside couldn’t lock door so belongings at risk of theft. Only 1 TV channel in Spanish. Tried calling owner that night but he did not answer. Reported to ********** that night who tried to contact owner but calls not answered. They called him the next morning and he denied everything.