Haven Inn & Suites

It wasn't a nice experience. The staff are kind and friendly, but the actual place is terrible. You can smell the tobacco odors once you get out of the elevator. When I get into my room, the smell was worst. The furniture was completely piling off, the ceiling had mold, air bubbles and was falling apart. They gave me a different room, than the one that I paid for, and when I complained about it, they kindly change the room for the one that I paid. This other room was better in the sence of the surrounding but still the smell... I wasn't a pleasant experience. The staff was excellent, very kind but the actual place not

After complaining about room #102’s non-working jets in the bathtub during my 12/15 visit, they were still defective on my 12/26 visit. Ceiling in hallway leaked water onto the floor wetting the carpet, TV remote battery cover was missing, light in front corner was out, then power went out middle of the night, and front desk never alerted guests, apologized, or offered any sympathy/compensation. I used to love Haven Inn, but probably will not return.

First of all I had to wait for about 20 minutes before someone came to the reception desk. Its smells smoky in the room and I ask for a smoke free room. The only two things that was good is location and the check in process was quick.

The jets in room #102’s hot tub would not stay on when the button was pressed…I even tried holding it down to no avail.

I checked in on December 11, 2023 when I first arrived on the floor of my room there were multiple towels down in the hall with some sort of leak there was a very musty odor and to be honest it smelled really bad.. I than entered my room where the disappointment continued the bathroom had multiple hairs down in the floor the towels were old and dingy with multiple stains the room did not appear to be clean at all and to top it all off when my husband laid in the bed he immediately started itching we noticed multiple red areas and welts on his back only after a couple minutes of lying on the bed, we instantly went down to the front desk at which time the manager was notified she eventually came down to the desk and stated she would take a look at the room when we went to the room she saw the hair we even pointed out an actual roach on the bathroom floor she pretended as though she didn’t think there was an issue after pointing out multiple problems with the rom she than stated abruptly “Fine i’ll give you a refund” we gathered our belongings and went down to the front desk at which time she stated “Theres nothing I can do”even though she previously said she would give us a refund. Needless to say we didn’t stay so we were forced to find a new room in the middle of the night. I wouldn’t recommend this place to my worst enemy it is absolutely horrible!!!

We like the managers,she is so nice towards all her tenants ,and goes out of her way to make sure everything is just how you want it

Covienent location and room was very clean. Staff is always so nice and helpful. I will always choose Haven INN for my stays here in Duluth! 10/10 would recommend!

My other stays were good but this stay was terrible. The ac didn't cool, both locks on door didn't work, it was not clean, curtain was hanging off pole and shower head barely put any water out. Couldn't get a room move or even a small discount.

There were crack burns in the carpet and the shower ******. Also the toilet was about to come out the floor.