Motel 6 Cross Lanes, WV–Goff Mountain Rd

We stayed 2 nights Fri-Sun. We was awakened early on Saturday morning to see if we wanted or needed anything and they was told no that we was ok. We got up and went to breakfast and came back and they had entered the room with our stuff in there and shut off the heat and opened the curtains. My husband went to the front desk to ask why they went in there after being told we were ok and didn’t need anything and was cussed by the guy working. Worse experience ever staying at a hotel. Will not be staying there ever again.

Awful place. While I was opening the door to my room the owners daughter was standing and watching me and talking on her cell phone the entire time. As I walked into my room she decided to follow me and tell me to go to the front office. No explanation, no reason, nothing but saying the same thing repeatedly when I asked if there was an issue. So I walk to the front desk, which I past the owner which I figured was coming to speak to me but nope he didn't say a single thing or even look my direction. So as I get to the front desk, the gentlemen working informs me that the owners said I couldn't stay there and they were refunding my stay. When I asked why, had I done something, he said they didn't give any reason or details. After chatting for a few it comes out that he thinks it was messed up what they're doing, and that it's because I'm related to someone they didnt like who has a lawsuit against them. Front desk staff was super nice and would definitely do business with them again. As for the owners. I'd give my business to anywhere else before here again. Than to beat it all, I had to contact ******* because they never initiated my refund. They didn't even tell ******* they had refused my stay and still had me as being there checked in. Had I. It caught it in time I'd never gotten my refund.

Person at front desk was very nice and helped me with everything I needed. Great customer service.

Most affordable, best stay in Charleston, Cross Lanes area. Very convenient location. Shopping, restaurants, and entertainment all close by. Great staff and clean accomodations

A motel 6 in the process of being transformed from a Roadway Inn. It was fine. We love motel 6 because of their pet policy.

The water got cut off on the last day of my stay. Couldn't clean up well before check out due to that water shut off.

The floors in the room felt like they were going to cave in especially around the toilet. No ice machine. Staff was very friendly.

The rented Room had mold on the ceiling and the toilet felt like it is going to sink down when you seat on it. The rooms smell bad, assume it is from the mold and the “white@ towels changed their color to brown. I felt unsafe in that room. Thank Hod customer service was great and accommodating my needs.

Night clerk not friendly or helpful asked for a room away from noise rd( I have stayed they’re before) said none available. In the AM. 8 cars in lot Room 209. 2nd floor but still rd side The fan vent is falling down and if someone is under using toilet they would be hurt( metal vent ( I have pics) The hair dryer is supposed to be mounted on wall but to use the bracket and all makes it hard to use PS: 10 cars next next night