The Plaza Hotel Pioneer Park

Absolutely beautiful. Everything was nice .❤️ We would definitely come back .

We stayed one night at this hotel while driving cross country. We were greeted by Lucas at the front desk, who was so friendly and welcoming. He made us feel right at home. The hotel is stunning, and the bar/restaurant downstairs was bumping despite it being after 10:30pm. There was a great a**osphere. He informed us that we had been upgraded to a junior suite and we also had a $30 credit we could use for dining. This was thrilling for us, as we had just driven over 11 hours to get here and we're starving. Our room was absolutely beautiful, on the 14th floor. It was clean overall, except the toilet had many obvious hairs inside and the bathroom floors looked stained. I think this was because of the stone and wear overtime, more than it was about not having been cleaned. We ordered in room dining, and absolutely loved the carnitas plate. It was huge and easily could have been shared by us both, but my husband ordered the burger, which he really enjoyed as well. We had a great night's sleep and really enjoyed the views our the 3 windows in the room that morning. We door dashed breakfast, and a staffer brought it up to us so we didn't have to leave our room. When we checked out, the front desk girls were very kind, and 2 different Valets helped me with my bags. We did the self-parking in the garage, and aside from it not being attached to the hotel, it was no problem. Every person we met during our short stay was wonderfully professional and should be praised by their management

Was driving from Phoenix to San Antonio with an overnight in El Paso. Decided to stay downtown at the Plaza rather than a chain hotel on the freeway. It was a great decision. Hotel and staff were terrific.

From the moment we stepped in to The Plaza we were warmly welcomed and assisted by Lucas. He was kind and helpful and even gave us a late check out time and complimentary breakfast for my husband’s 60th birthday. The hotel is one of the nicest we have stayed in. Impeccable and beautiful! The bed was lush and so comfortable and the room was well appointed. We ate at the hotel restaurant Ámbar, and it was excellent! We loved our overnight stay at The Plaza!

Very nice hotel, rooms are spacious and staff are very helpful. Lots of construction going on outside.

Their system was down, couldn't get room keys. Had to be escorted to the room anytime we wanted back in. Music blasted loud all night. Beautiful hotel but was not a good experience for the family.

The dining at Ambar was great, and the roof top bar and patios were beautiful. Great skyline view of ElPaso.