Best Hotels in Epsom

Stayed here with family while visiting Chessington theme park. The hotel is located in nice quite part with beautiful views. The staff were brilliant and very helpful. Staff recognised my membership status and explained all benefits. The room had few stains but overall was comfortable. Note the place has no restaurant or anything at walking distance but few local places offer delivery. Breakfast was unfortunately a bit letdown for us 2 days in a row as the hash browns were cold and croissants not warm! Being vegetarian that were the options I went for as didn’t have much choice. Thankfully good coffee machine so had lovely cappuccino. I will however stay again more for the great staff and the location of the hotel.

Attended here 24/9 for a family wedding. After some initial planning issues due to multiple staff changes the wedding event ran very smoothly. The planner, Charlotte and the M/C, Chris were excellent and could not have done more to keep the whole event on track. The wedding took place in the Tithe Barn which transformed from official venue to dining room to dance floor seamlessly. The transition was helped by the perfect weather which meant guests could linger in the spacious gardens whilst the staff did their thing. Food was well prepared and even the minor issue of incorrect dishes to specific individuals was quickly rectified. Waiting staff were very extremely pleasant and affable whilst also being efficient. Buffet style breakfast the following morning with a good selection of hot or cold foods to select from. Lower levels of this building have benefitted from being totally refurbished following some severe flooding and this gives the hotel a really sleek and modern initial appearance. However, once you climb the stairs to the bedrooms all that changes. Whilst there was nothing specific that meant I had to complain the upper levels are really tired. The décor is dated and although clean could really do with updating. The windows are single glazed, timber framed so must ship heat to the outside world by the bucket load. The hot water in the sink took an eternity to heat and even then was only mildly warm. We, and other guests in our party, had multiple failures of the room key cards which meant having to trek all the way back down to reception to get the issue sorted. Yes, these are very first world issues but this is not a cheap hotel, it's run by a major international group and should be better. My advice, by all means book for a meeting, party, wedding or similar function but don't book over night rooms. It really was like visiting two separate venues on the one site.

The service was good and quick. The hotel room was of high-quality and worth what I spent. The only letdown was the breakfast, it was not as good as other Holiday Inn Express breakfasts that I have experienced, and not as good as some other nearby airport hotels. However, I would stay again.

The team here are so lovely and friendly! I was only staying for one night in Leatherhead for work and they really made so much effort to ensure I was comfortable and had everything I needed. I had a couple of presentations in the evening that I admitted to Joanna on reception I was quite nervous about and she wished me the best of luck and even checked in on how they went the next morning when I went down for breakfast. Her colleague Petia was also lovely and super helpful. I think it’s these small interactions that can make all the difference and I was impressed.

Family stay whilst attending a party in the nearby area. Its a gorgeous and amazing place to be. I was very impressed and surprised with how the hotel dealt with some of the things I came across. Such professionalism from all the staff including bar workers

Good service, the people at the front desk are very nice. The room was clean and spacious. Convenient to travel, very close to Tesco. The serviced apartments are very well equipped.

Excellent hotel to stay in to catch early flights. Great shuttle bus. Nice bat and ok good. Only downside was soap dispensers didn't work the barmen throwing empties into rubbish bin behind bar causing a ridiculous unnecessary noise to break what was otherwise a nice atmosphere, small issue but both are easily remidied.

I understand that you get what you pay for and we have stayed in an EasyHotel before (the one in Victoria) so we knew what to expect, but it could have been cleaner and better maintained. We stayed in one of the windowless rooms as we were just going to a concert at the Royal Albert hall and leaving straight away in the morning, so we really only needed a bed and a bathroom, so the no window wasn't an issue and made the room cheaper. We also knew that EasyHotels don't usually have tea/coffee facilities and the rooms are very small so there is no drawers/wardrobe etc. which we were fine with as we just wanted a cheap room for one night. My issue was with the fact that the bathroom sink appeared to not have been cleaned properly - there was makeup and hairs in it.. Also one of the walls around the mirror had not been finished painted so was kind of just bare concrete. Next, inside the room, the walls had big dents in them and the wall panels were kind of coming away from the wall which hadn't been fixed.. The walls are also quite thin and I woke up a couple of times in the night to noises coming from other rooms. Lastly it seemed like a child had put the bedding on - we had to put the sheet on ourselves as it had practically just been laid on the bed without being tucked in, there was a hole in the duvet cover, and the mattress was extremely lumpy with a big hole right in the middle meaning we were rolling into each other all night into this dip in the middle haha.. Another thing which bothers me (which is just a cosmetic observation really) is that the rooms are lined with that grey industrial lino you would find in a school corridor or hospital, they could have at least used wood-effect lino - same price but a much nicer, homey vibe. We were only there overnight so just around 9 hours approx. But still these are all issues which could be easily fixed with some proper upkeep. On a positive note the 24 hour check in is great and the staff were very friendly and helpful. The TV in the room worked fine and we had no issues with the shower/toilet etc. Location is also easy walking distance from the Royal Albert Hall.

We stayed for one night only but we wished we stayed for more. This is an excellent hotel location with the tube for Ealing Broadway only 10 mins walk away. There are lots of retail shops and cafes (including Gail’s Bakery) only a short 5/10 walk down one road, so no getting lost. The hotel itself is new and it was nice to stay somewhere a little different to the normal hotels. There is a bonus of there being a car park underground which was £15 for 24 hours which was reasonable and they had electric car charging which was perfect for our journey back getting the car fully charged over night. We had a family room which felt quite big even though there were 2 adults and 2 children. It would have been fine for 4 adults. Beds were comfy and bathroom was lovely. Staff were all lovely and friendly. Breakfast was continental style but there was always someone topping everything back up when needed. We would definitely stay again.

Overall, my stay at Dreamtel London Kensington Hotel was a mixed experience. The location of the hotel is fantastic, making it convenient to explore the vibrant neighborhood and nearby attractions. However, I was disappointed with the amenities provided. Several issues were encountered, including broken table lamps and a malfunctioning hairdryer. With some improvements to the amenities, particularly ensuring that all equipment is in proper working order, Dreamtel London Kensington Hotel has the potential to provide a more satisfactory guest experience.