Anonymous User
January 27, 2023
It’s a mess, I stayed in a suite for two consecutive nights, let me talk about the service first: the hotel may not be a star-rated hotel, but at least the front desk should be professional and kind, otherwise it will affect the mood and professionalism of the hotel, check-in and check-out, and phone calls to report problems The female receptionist is speechless😓
Second, what is the problem reflected: the next day, I continued to stay, and I made two consecutive phone calls, but the room was not cleaned. The third time, I came back after 11 o'clock in the evening and found that it was not cleaned. I called the front desk, and it was this again. The female receptionist said I was sorry, the waiter was off work, and at the end, I asked the cleaning lady who was about to get off work to do a quick cleaning;
There is nothing to say about the breakfast issue. The hotel probably didn't know how to finish it. I called in the morning to ask what time the breakfast would be, and they said it was cancelled, it was cancelled...
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