Grand Hotel Savoia Reviews

Very disappointing! Wildly overpriced at £233 a night. The hotel is far from the 5 star haven advertised with dated facilities in need of urgent TLC and lacked any luxurious experience. Firstly there is no one at the door to assist with luggage so had to struggle with our bags upon arrival up the stairs to the lobby. The rooms were tired and in need of much updating. Don't be fooled by the photos. The spa in the basement was filthy, so we left. The roof terrace was sadly lacking, no service during the day just empty tables, the hot tub was shut, and the terrace was completely closed for a private function at night. During our stay the majority of the staff seemed glum, often ignored us, barging past us in the corridors, and on occasion outrageously rude, particularly the restaurant manageress at breakfast who made us feel most unwelcome. No menus were provided at breakfast which we found rather odd as they did offer hot cooked options such as omelettes after asking, but we're told to add our own ingredients from the buffet after cooking. We've had better breakfasts at 3* establishments. The front desk did kindly make dinner reservations for us at a nearly restaurant but that's as far as the 'service' went. Very sad to have experienced such an over hyped and self-exaggerated hotel. We were not asked how our stay was upon checkout. Sad to Say we will not return.