Victoria
November 27, 2023
Only plus about this stay was the room was clean and modern decor. Check in provided next to no info about check out, breakfast etc. Room key didn’t work so another trip to reception where they managed to sort it thankfully. TV didn’t work all night, nor did the wifi.
Most disappointing part of the stay was being kept up till 1am with music blaring from the Christmas party downstairs. No pre warning of this on check in. Whilst around this time I appreciate xmas party season is in full swing, I don’t expect a hotel to have music that loud till 1am without even letting guests know, this is unusually late for a hotel from my experience in working at many a Christmas party over the years. 11-12 could have been a little more acceptable!!
On check out we were asked if all was okay with the stay and we provided feedback regarding the clean room but not a great stay due to the noise and the lady on the desk simply shrugged. Maybe don’t ask for feedback if you’re not prepared to even apologise for the disruption. Unfortunately would not stay or recommend in future regardless of how nice the room itself was.