Verified traveler
November 12, 2023
Reserved a room with 2 queen beds a month in advance. When I checked in I was told they ran out of rooms with 2 queen beds and offered a "suite" with a king bed and couch with a pull out bed. The couch was actually a futon that could lay flat. The half that is usually sat on in futon mode had plenty of cushioning, but the other half that you normally lean your back on was hard. One side soft and one side hard, split right down the middle from head to toe. The pillow was in the drawer under the TV, had a stench and many stains on it. I opted not to use the dirty pillow, which meant my head is now resting on the cushion that people plant their butt on when sitting. I ended up having to ball up some of my clothes as a makeshift pillow.