Xiangpiwawa
March 17, 2023
The hotel inexplicably called my husband several times during the day, and kept asking when he could arrive. It felt very strange. Then when we entered the hotel, the waiter and an uncle were eating in the lobby. I thought about this service attitude? After checking in, no one said anything to us until we entered the room. The gentleman felt something was wrong when we entered the room. We booked a deluxe twin room, which should have an area of 55 square meters. There is no such room at all. I opened the hotel’s room type introduction and found We were given a low-level twin room. I felt very angry and complained to Ctrip. Then the waiter came up and said something that couldn't be explained at all, and his attitude was not sincere at all. Fortunately, Ctrip solved the problem from the customer's point of view. Like Ctrip, but this kind of unscrupulous business has definitely discredited the platform. Moreover, the toothbrush in the cleaning supplies provided was opened without toothpaste. This kind of service management is really speechless. I suggest that netizens should think about it when they check in
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