Bangtai Kaiyuan Manju Hotel (Hefei Binhu Convention and Exhibition Center)

The hotel service is very good. I upgraded the room for free and also provided breakfast. The room is very new and large, the bedding is very comfortable, and the breakfast variety is relatively rich. I stayed for two consecutive days and the breakfast variety was different on both days. I am very satisfied. Parking is available on the ground and there is also an underground parking lot. Traveling by car is very convenient. The overall cost performance is very high!

The curtains in the room are stupid. I don’t know who made these curtains for you. They are half-shading. They are useless. The attitude of the front desk is a bit arrogant. The windows are a bit difficult. I can’t close them after opening them. Call the front desk and ask someone to come. Look, he looked very impatient when he called me to ask about the progress! New is quite new

The welcome light in the corridor was not working and the ground environment was very poor and dirty. When I took a shower, I found that the shower head was damaged. There were foreign objects on the bed and sofa. The quilt on the bed was lint-free, and I was prone to allergies while sleeping. The service attitude of the hotel is poor, the manager and security guard blocked the door in the middle of the night. The most important thing is that the hotel is not soundproof! Everyone, please pay attention in advance

1. The window could not be opened or closed, and no one came for 20 minutes after calling the front desk. Finally, I saw a staff member in the corridor and solved the problem. Since this is a problem that has been discovered before, it can still be done without repairing or prompting for check-in, right? 2. Asking for a sewing kit but getting no follow-up; 3. Breakfast is simple; 4. There are bugs on the quilt in the room; 5. In this era, the hotel’s best room type actually charges for charging cables and limits the supply of bottled water? I don’t know how I got such a high score.

First of all, I have to express my gratitude to the front desk for reserving a room for the elderly. The room is still good, although the hygiene in the corner is not ideal; On the night of check-in, when checking in, Lai Bu rushed to avoid the situation, and the robot hit him head-on; I woke up early the next day and encountered a water outage. After reporting to the front desk that there was a suspected water outage, I sat on the toilet for half an hour and no one responded. ~~~ Half of the cooked food in the breakfast was suspected to be overnight meals, the porridge was about the same as water rice, and the ready-to-eat egg rolls had been opened for unknown days and had soft texture. Please refer to the picture to figure out how to peel the calla lily. Checked out the room early and left in a hurry. I drove more than 50 kilometers to check in with an elderly person on a rainy night. I never thought that this would be the worst overall stay experience, food experience, and service experience since I chose Kaiyuan. Finally, I would like to focus on the service. The overall service response is in a stupid mode. I feel that I have just started working without any training. How to respond to emergencies such as lack of water in the toilet? It is supposed to be basic knowledge. I never expected to wait for half an hour. No one paid any attention. When I called back to inquire about the situation, I just tried to shirk the blame 😂 Before leaving, I had to fill out the comment cards. I was stunned for a while, and then I went to the backstage to find two of them. Aren't they just there at the service desk? The same goes for the restaurant staff, who basically don’t patrol. A naughty child ran around the room with a water gun and caused chaos without any idea to stop him. ~~~ How can one be so confused?

房間空間還可以，設施簡單，如同普普通通的快捷酒店，非常一般的酒店。窗户沒有紗窗，不能開，否則有蚊蟲進入。窗户上的污漬可見。沒有桌子可以辦公放電腦。價格虛高，與實際品質不一致。衞生間和洗浴間乾濕分離。周邊環境基本上工地，未完成的住宅樓。早餐在負一樓，餐飲一般般，不過，午餐和晚餐在規定時間段可以下單，酒店廚房製作，送到房間，挺好。酒店客服很差。尤其是發票和行程單的開具很慢，差錯太多，很耽誤時間。前台服務員的專業能力有限。

所謂濱河新區，其實真是挺遠挺偏僻的，沒想到這地方還地鐵不達，距離地鐵站約3公里，交通實在不夠方便。酒店附近沒啥東西，不太行，而且靠着快速路，還挺吵的。就是酒店比較新，設施都還不錯。

酒店在高架旁 要從非機動車混合車道拐進一條邊路 我們晚上到 正好前面一輛旅遊大巴 加上路窄 旁邊還有違停的車輛 整條路堵了十來分鐘 門口有個專門的停車桿可以進酒店 但是也不自動抬桿 等到前台反饋的時候 服務員很不耐煩的回答説怎麼不給他們前台打電話 説需要打電話等他們確認後才能抬桿 關鍵那時候整條路都堵了十幾分鍾了 也沒工作人員主動出來現場疏導下 另外就是排隊辦理入住 左邊排隊好長 問了右邊的小哥説他不辦理入住 但是後面來了個帶團的又直接給人家辦理了入住 左邊排長隊也不管不顧 一點服務意識也沒有 房間裏的礦泉水不知道怎麼存放的 一打開盡然還爆了一股氣 像開汽水一樣 早餐在地下很黑暗的一個過道盡頭 伙食也相當的樸素 反正下次來這裏絕對不會再住了 這服務+品質實在對不起這房價

這次在酒店的體驗真的非常棒！從入住到離店，每個細節都讓人感受到了貼心的服務。房間佈置温馨舒適，設施齊全，讓我有種賓至如歸的感覺。前台小哥主動免費贈送了早餐券，酒店的早餐選擇不是很多，簡單吃吃也沒什麼。此外，酒店的地理位置也很便利，出行十分方便。 美中不足的是酒店的電梯調配有問題，三部電梯但是很慢，而且每層都要停一下。