Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Feb 2, 2026
Lisawangjie
The hotel's location is excellent, right in the heart of town with a supermarket nearby, making shopping and dining incredibly convenient. They also have a small elevator, so you don't have to lug your luggage around, which is a huge plus! I really enjoyed the lovely snacks provided, as well as the coffee and tea bags. The breakfast selection isn't huge, but it's pretty standard for a four-star hotel.
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Price per night from:€252
Posted on Mar 18, 2026|2-Room Budget
Guest UserTake 2 bus stops from Interlaken Ost and you’ll find yourself in front of Hapimag Interlaken. The room we got only had Type-J (3 pins) power sockets, but they gladly borrowed us free of charge. Breakfast was wonderful, especially the cheeses. Inside the laundry room, you’ll find a wash basin, 2 washing machines, 2 drying machines, and an ironing board. Would be coming back here if I ever found myself Interlaken.
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Price per night from:€603
Posted on Sep 3, 2025
Guest User
Car can park at the hotel entrance free of charge. Room is spacious for 4 people. Staff are friendly and provided us free travel card within interlaken area. My daughters are happy that the staff gave them chocolate and candy were put on the bed at Day 1. 10 minutes walk from Interlaken West Station. Not many choice for breakfast but the taste is good. Hotel cost is super expensive during summer time in Interlaken......but I still think this is a brilliant hotel.
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Price per night from:€241
Posted on May 21, 2026|Quadruple Room with Shared Bathroom
sportspoonWe booked a room with shared toilet but paid more to changed to a room with private toilet. The room is excellent because we got the view of the mountains everyday. Was contemplating to stay between Interlaken Ost or Interlaken West, but i was travelling with an elderly so this is the best option. Interlaken OST station is a v good transport base for most places in Switzerland. Interlaken West is convenient too but u'd need to take a short bus ride down to the main station. There's alot of buses that are relatively frequent. However as my mother cant walk far, this is the best coz it is very walkable to the train station. There is a lift to all the floors and luggage storage is available. Our included Breakfast is good (meat, cheese, bread, eggs, yoghurt, conflakes, tea, coffee, etc). There's a dinner set menu (need to pay of course) tt changes every night. The food is food and is relatively cheaper if u have the set meal of the day. Would stay here again. There's a big Coop opposite also. However if u'd like more shopping... Interlaken West has more shops but they usually close abt 7pm. There's dinner places there that closes abt 11pm. If you're thinking if where to stay, i think if u have an elderly that cant walk much, Interlaken Ost.
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Price per night from:€65
Posted on Jan 31, 2026
Quacks and Lola
Location
The hotel is centrally located in Interlaken. Interlaken Ost train station is about an 8-minute walk away, and a bus stop is just about 100 meters away. This is very convenient for excursions in the region.
Room
The room was beautifully decorated in an appealing Baroque style, making it cozy and elegant. We also received a nice upgrade to a room with a balcony, which made our stay more pleasant. Unfortunately, cleanliness was a drawback: the silicone joints in the shower showed mold. This is unacceptable in a 4-star hotel.
Staff / Reception
At check-in, Pierre truly impressed us: he was very friendly, professional, courteous, and service-oriented. The rest of the staff was generally attentive and friendly but sometimes seemed a bit unsure and not always entirely competent. Language skills were an issue: German is only spoken to a limited extent, and Swiss German not at all, which sometimes complicated communication.
Breakfast
The breakfast, unfortunately, was very disappointing and did not match the quality expected of a 4-star hotel.
• There was no declaration or allergen labeling for the food.
• The products offered seemed cheap and stale: scrambled eggs from a carton, hard pretzels from the day before, and pastries and bread that were consistently low-quality frozen goods.
On the positive side, the reception actively asked for our feedback after breakfast. After our honest comments, something was brought to our room as an apology. Unfortunately, this included some already moldy berries, which negated the good gesture.
Overall Impression
Despite the beautiful central location, the generally very nice room with a balcony upgrade, and especially Pierre's outstanding service, our stay was overall disappointing. The mold in the shower joints and the low-quality breakfast left a negative impression. For the price and star category, we would have expected significantly more cleanliness and quality. Therefore, we would not recommend this hotel.
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Price per night from:€339
Posted on May 22, 2026
Guest UserBreakfast had a great selection and a good view! The stay was during Easter and we were also given an Easter bunny chocolate which was a great gesture.
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Price per night from:€296
Posted on Jun 21, 2026
Guest UserWe loved the place - staff is exceptional for sure - we hand several queries that were handled nicely and they also provided us recommendations around the town. We visited Harder Kulm which was spectacular.
The downside is that hotel doesn’t have fan or aircon in our room so on hot days it was extra hot and you can hear every whisper with open windows. The hotel also doesn’t have fridge in rooms but as long as reception was opened staff was happy to keep things in their main fridge.
Overall old chalet, super cute and highly recommend. If you are a light sleeper bring eye mask for sleep and ear plugs.
Breakfast place on pictures - there were limited choices but croissants were just an absolute perfection and nice environment with antiques.
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Price per night from:€119
Posted on Jul 25, 2024|River View Double Room
Pepper LMHOld fashioned room has no air con, needs to use the table fan provided. In addition, the window almost dropped off. Room is dark as not enough lights. Not enough electricity plugs available for charging 4 devices (phones and tablets). Beautiful river facing from the window. Conveniently located near the train station and shopping.
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Price per night from:€353
Posted on May 7, 2026
LLSZ3First, the hotel locations is very near to Interlaken West train station and it's walking distance to Interlaken city centre as well as Interlaken Ost. So it's great and easy access to most of the places like grindelwald, spiez, thun, and brienz.
The hotel itself it's abit old and honestly I dont really like the bathroom as it abit like run out.
The cupboard and hanger also having some dust which makes me feels uneasy.
I booked room with single bed, it has window but because now they are doing some outdoor renovation which blocked the view outside my window, that's really like a minus point to me.
Overall I think, with the price I pay, I should get a better hotels than this.
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Price per night from:€224
Posted on Nov 24, 2024|Quadruple Room
Anonymous UserStayed at Hotel Toscana for 2 nights (Nov. 13-15, 2024). One issue we had was we lost a necklace. We were wearing scarves so my sister and I left 2 gold necklaces at the table. We didn’t know there will be housekeeping as we’re only staying for 2 nights. All of us were out 10AM and went back 6PM. When we got back, 1 of the necklace was gone. We looked everywhere, under the mattress and bed, all sides of the table, inside the bathroom, and every side of the room, but it was gone. The receptionist was helful enough to check with her boss and the housekeeping but who would admit they stole something, right? I just hope whoever took it found a good use out of it. Other than that, the location is perfect, it’s within a walking distance (around 7-10min) to Interlaken West station. Lots of shops and restaurants in the area as well. The hotel room is equipped with kettle and glass cups, no mugs. No airconditioning unit but it was pretty cold during our stay so we just opened the window a bit and it was fine. It was a very quiet neighborhood with nice views of the mountain and people paragliding. The room looked clean the moment we entered, but while we were searching under the bed and tables, dust has piled up underneath, it was very dusty like it hasn’t been cleaned for months and they only sweep the visible areas of the floor. The bathroom smelled like pee even before we used it. I hope they improve these parts, the hotel’s not that bad if you’ve experienced staying there (in my opinion).
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Price per night from:€220