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Hallmark Regency Hotel - Johor Bahru
4/572 Reviews

Hallmark Regency Hotel - Johor Bahru

City Center of Johor Bahru Johor Bahru|0.27km from Dreams Studio
The check -in was regular and un eventful, but not very informed as to what we were getting for a room. We made our booking on booking.com however th room 208 that we walked into after check- in was nothing like the visual we saw online when we booked the room. The image online was a bright carpeted room with a large window, a queen sized bed with white clean linen. Room 208 was dark, had no windows, the phone did not work and there was a big patch of mold on the bathroom ceiling. We had to go back down to the front desk as the phone was not working so could not call down. Once at the front desk, I explained that the room we booked had a window, and we need to have a window. There was no apology for trying to put us in a room with no windows. The front desk lady explained that the only other room still available with a window has 2 beds not the one bed we booked. We did not have a choice, so we accepted the room with 2 beds. It was pass check in time, so there was not much rooms to offer. We were happy that we were able to get a new room available. Room 103, was better there was a window, but no carpet, room was one of 2 connection rooms, bathroom was clear of mold on the ceiling and good that the phone works and there was a bidet in the toilet and a rain shower too. We watched some CNA news in the afternoon but once we returned to the room at 10pm, there was no sound on the cna channel. We called down and were told it's the channel issue, I explained that there must be another channel in English not just CNA. We were told engineering has gone back for the day and will be back in the morning. I insisted and the lady informed that someone will come after 11pm to help, I said okay. The gentleman that came after 11pm, was helpful, he tuned channel 5, so that we could watch it and explained that cna is not working as its the channel issue. This was the best service provided to us on this visit.
Crystal Crown Hotel JB
3.9/51081 Reviews

Crystal Crown Hotel JB

City Center of Johor Bahru Johor Bahru|0.9km from Dreams Studio
Dear Crystal Crown Management Team, First of all, I would like to thank you for the hospitality during this period. To begin with, I have a brother who is currently serving quarantine at Hotel Ramada, so I know exactly what are the two hotels offering and its differences. Nevertheless, my stay with Crystal Crown has been a decent one which I am grateful for. I will also be honest with you that there are quite number of areas which need to be improved, not only for the wellbeing of the next batch of guests, but also for the benefit of your staff members. Hence, I would like to provide some constructive suggestions. 1) Communications a) Clarity on the rules of food / items delivery. The RELA briefed us on the arrival day, but it was unclear as we were seated outdoor. A suggestion is to include pictures in your document. See the attached photo for illustration. Besides pasting the rules at the entrance, you could also print it out in black and white for every room, together with the welcome letter. I believe that once the rules are spelled out clearly, the guests will manage their expectations accordingly. b) Distribute the 14 days necessities (e.g. mineral waters, trash bag, toiletries) at one shot. This is also a good practice of Hotel Ramada. Not only the guests can ration the items based on their needs, it also saves your hotel staff the trouble of attending to the needs of the guests at all time. c) Discontinue the whatsapp group. I understand the intention of setting up the group is for emergency purpose. But we all clearly know that this is not the case. Unfortunately, the chat group becomes a platform of all sorts of stuff: from requesting the daily necessities, clarifying the same delivery rules, asking the staff to pick up and send food / items, to spamming the group of 198 people with complaints and feud, or even turning the group into personal chat room. I believe once point a) & b) are sorted out, there is less need to use the whatsapp group as the main channel of communication. We can always use the phone in our room to call the front desk for additional requests or attend to emergency matters. Respecting the guests’ privacy is very much appreciated. 2) Dietary Preferences a) Make the effort to collect guests’ dietary needs and be committed to attend to it. This is a basic etiquette and fundamentals of the hospitality industries. Peanut and seafood allergies can be severe and deadly. The health of people with medical conditions (e.g. diabetes) could be affected. Not to mention the vulnerable such as the elderly, young children and pregnant women. We are human after all, hence the importance of mutual respect – treat the guests the way you want to be treated. b) Look after the well-being of the vegetarians. I would like to speak up for the vegetarians, especially those who practise strict vegetarianism. They cannot to take onions, garlic, chives, green onions and leeks, as it cause anger and desi

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Explore Guest Reviews of Hotels in Johor Bahru

Searching for hotels near Dreams Studio? Compare room rates and reviews to find your ideal stay.
Ais-Kacang Sweet Home Pinnacle Tower
4/56 Reviews
City Center of Johor Bahru
Located 5mins away from KSL city. Swimming pool is nice, playground at the same level. 3 bedroom apartment very big, nice city view, unblocked.
KSL D’Esplanade Apartment by SC Homestay
4.6/547 Reviews
City Center of Johor Bahru
Stayed here for the second time in a different apartment. Both stays were enjoyable. The hotel is conveniently located next to KSL, just a 3-minute walk away. Extending for an extra night was easy and the response was prompt. Overall, a satisfying experience..
Trove Johor Bahru
3.9/5553 Reviews
City Center of Johor Bahru
location is pretty near checkpoint by grab. not alot of shopping nearby, but there’s a nasi lemak stall opposite the hotel, and down the road abt 7min walk, there’s a short stretch of eateries. the ramly outside banafe was SUPERB. interior wise, room was not bad. abit old but ok. lifts are slow and during checkout time we waited 10min and still did not get to enter a lift. a random unfortunate instance- fridge wasn’t working, but we managed to get a cup of ice from the restaurant below. overall for the price paid i think it was ok. there’s a cafe at the ground floor which we went cos it was raining one morning.
Twin Galaxy Residences
4.4/54 Reviews
City Center of Johor Bahru
Is a place I like to stay in. Nice room. Nice view. with nice restaurants and food area around. Great.
Hallmark Regency Hotel - Johor Bahru
4/572 Reviews
City Center of Johor Bahru
The check -in was regular and un eventful, but not very informed as to what we were getting for a room. We made our booking on booking.com however th room 208 that we walked into after check- in was nothing like the visual we saw online when we booked the room. The image online was a bright carpeted room with a large window, a queen sized bed with white clean linen. Room 208 was dark, had no windows, the phone did not work and there was a big patch of mold on the bathroom ceiling. We had to go back down to the front desk as the phone was not working so could not call down. Once at the front desk, I explained that the room we booked had a window, and we need to have a window. There was no apology for trying to put us in a room with no windows. The front desk lady explained that the only other room still available with a window has 2 beds not the one bed we booked. We did not have a choice, so we accepted the room with 2 beds. It was pass check in time, so there was not much rooms to offer. We were happy that we were able to get a new room available. Room 103, was better there was a window, but no carpet, room was one of 2 connection rooms, bathroom was clear of mold on the ceiling and good that the phone works and there was a bidet in the toilet and a rain shower too. We watched some CNA news in the afternoon but once we returned to the room at 10pm, there was no sound on the cna channel. We called down and were told it's the channel issue, I explained that there must be another channel in English not just CNA. We were told engineering has gone back for the day and will be back in the morning. I insisted and the lady informed that someone will come after 11pm to help, I said okay. The gentleman that came after 11pm, was helpful, he tuned channel 5, so that we could watch it and explained that cna is not working as its the channel issue. This was the best service provided to us on this visit.
7 Hung Hung Inn
3/51 Reviews
City Center of Johor Bahru
Stay cautious, it is humid, there are many mosquitoes, and the air conditioner is intermittent! The sheets are dirty and there is no toothbrush! If you are dealing with staying for one night, you can choose

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