Guest User
December 28, 2023
The first time I gave a negative review, it was because the experience was really bad. The hotel room is very far from the front desk. You have to walk several roads when you go out. You still have to drag your suitcases all the way uphill to a row of small houses on the roadside. The facilities in the room were beyond sight. The room was very shabby, and the sheets and bedding were all dirty. As you can see from the picture, it was no different from a guest house next to the train station. The price of more than 2,000 per night really shocked me. The environment of any restaurant with similar prices in the town across the road is completely different, and there are even cheaper ones. When I first checked in, I encountered an unexpected situation and couldn't check in that night. I went to the front desk to ask if I could cancel the reservation because I needed to leave Levi immediately. After explaining the reason to the front desk, the front desk readily agreed that it would be okay. Let me go to the room quickly to pack my luggage and check out, and I can pay the normal check-out fee. When I returned to the front desk, they changed someone and said that I couldn't refund. There was no specific reason. I just couldn't refund. I said it didn't matter if I didn't need to refund the whole amount. She said that you can come over tomorrow morning and I will apply to the boss to refund about half of it. I went to another hotel early the next morning and got another one. This time I insisted that it was impossible to cancel. You could check out, but there was no money to refund (I originally booked it for three days). I was completely speechless. Everyone must not book this hotel, you will really regret it to death. As a Gold Diamond member of Ctrip for more than ten years, this is the most rubbish hotel I have ever encountered, bar none.
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