Guest User
April 2, 2024
Disappointing Experience at Silavadee, Koh SamuiMy recent stay at Silavadee Resort, Koh Samui, left much to be desired, especially after experiencing the exceptional hospitality at Cape Fahn and Ritz Carlton, which set a high standard.
Firstly, the check-in process was disorganized and slow, with staff seeming indifferent to guests' needs. It took an exorbitant amount of time to get settled into our room, which was already a disappointment upon entering.
The furnishings were outdated and worn, giving the impression of neglect rather than luxury.The cleanliness of the room was also questionable. There were stains on the carpets, mold in the bathroom, and a musty odor that permeated the air. It was evident that proper maintenance and attention to detail were lacking throughout the property.
Eating at Silavadee was equally disappointing. The food was mediocre at best, with limited options and uninspired flavors. Service in the restaurants was slow and inattentive, leaving us feeling frustrated and dissatisfied. Since the food was consistently bad, we resorted to ordering meals through Grab, which provided a better dining experience than the resort itself.
Furthermore, it's worth mentioning that the beach, touted as a highlight of the resort, is often privatized for weddings. This meant that guests like us were unable to fully enjoy the beachfront during our stay, as large portions were cordoned off for private events. This significantly detracted from the overall experience and left us feeling inconvenienced.The breakfast buffet was another letdown. It was disorganized and messy, with food items running out frequently and staff slow to replenish them. The lack of organization made it difficult to enjoy the meal in a relaxed manner, adding to the frustration of our stay.While the staff did try to make our experience better, their efforts were hampered by the run-down facilities.
Despite their best intentions, the facilities were too worn and outdated to provide a satisfactory experience for guests.I would caution potential guests to beware of the resort's rating, as it may be misleading. It's possible that aggressive influencer marketing has inflated the perception of Silavadee Resort, leading to expectations that are not met in reality.
At the price range they put, it's a shame that the experience fell so short. The resort failed to deliver on its promises of luxury and quality, making it difficult to justify the steep cost of accommodation.Overall, my stay at Silavadee Resort, Koh Samui, was a regrettable experience. It's clear that the standards of service and quality have declined significantly, tarnishing the reputation of what was once considered a luxury destination. I would not recommend this resort to anyone seeking a truly memorable and enjoyable stay.