Scarletz Deluxe Suites KLCC by Minshuku

⚡ Let me say the conclusion first: Don't come, don't believe the so-called five-star hotel, don't believe the good reviews below ⚡ About the hotel: 1. Outsourcing channels, slow check-in: This hotel on Ctrip is contracted and operated by an agent, [it just booked the shell of the Scarlett Hotel, but the actual hotel is not the Scarlett Hotel‼ ] When you check in, you can't check in at the front desk. You have to ask the front desk to call the agent, and the agent will contact the second-level agent, and then send someone to take you to the room. The whole process is very time-consuming, half an hour at least. 2. Poor service, incomplete infrastructure, and false star rating. [No wifi, no disposable slippers, no hair dryer] If you contact the hotel front desk, they will let me contact the agent (but the actual agent has never seen me since he took me into the room, and his English is not good, so it is difficult to communicate). [The hotel's sound insulation is also very poor], and I can hear everything the neighbors say and do all night. . . The experience fell to the bottom of the cliff at this time. . 3. The photo describes a double bed room and a bedroom, but the one we were actually taken to is a double bed standard room. The pictures are very deceptive. ⚡In short, this is a fake hotel that specifically scams Chinese/foreigners. If you just want to sleep, you can come, but if you want a good stay experience, don't come.

The location is great, the host and front desk are super nice, the bathroom and electrical appliances are great, especially the shower and dryer! I hope to keep working hard and get better and better! The best thing is that it is very close to KLCC.

I don’t have a number, so I can only contact Ctrip customer service to help me communicate with the front desk, and give the front desk a number to find our room. The parent-child room on the eighth floor is not bad! It's just that no one cleaned it during my stay. The good thing is that no deposit is required.

The location of the hotel is very good. It only takes 5 minutes to walk to the Twin Towers. The front desk staff is friendly and it is convenient to call a taxi. The room is new and clean. I will stay here again.

When I first arrived in the room, the bed was messy, and there was a pile of paper towels that had not been cleaned after use. I called the front desk and failed to communicate. I saw the cleaning lady saying that she was not responsible for this? ? And there is no hot water. It’s such a rubbish apartment hotel. It’s the first time I’ve given a bad review. Please avoid it.

The room was large and very clean. It's nice to have a kitchen and dining area. The windows were large and the view from the room was wonderful. However, there were a lot of ants in the bed. I had the sheets changed, but a few hours later they came out again. I asked if they could lend me some insecticide, but I was told that they didn't have any. It's a shame as it was a nice room.

The people are very kind, and you can even cook and eat by yourself, which is very convenient and satisfying!