Best Western Plus Indore

I checked in on 30th April in this hotel while on a business trip to Indore. The location is excellent, on AB road near Medanta hospital in Vijaynagar. Connectivity is excellent with all parts of the city. The property is comparatively new and interiors are nicely done. The hotel is divided into A & B wings. The rooms on A wings are near to the AB road and hence less quieter. The rooms are not very large but cozy. The bathrooms are small and not very comfortable. The toiletries are banded and well stocked up. The room service is quick and polite. The food spread in the buffet breakfast is impressive but not very tasty. The same applies for room dining too. The hotel seriously needs to train its staff properly. The staff is disinterested, cold, unresponsive and sometimes plain annoying right from the security guard at the gate, reception desk and at the restaurant. When I checked into the hotel at around 7:30 in the evening, I requested the staff at the reception to extend my stay one more day. The staff checked and informed me that four rooms were available and my stay will be extended. Imagine my surprise when the next morning i.e. on 1st May, when leaving for a meeting, I was informed that I have to check out because the staff in the evening shift had not extended my stay in their computer system and the rooms had been sold out. They even had the audacity to sermon me that I should have checked with the reception staff in the morning itself. Overall a good building, great location but very poor & substandard service. Recommended only if one can put up with cold & unhelpful staff and low standard of service but with good building & location.

Stay was pleasant and friendly staff. Ajay and Sanjay provided excellent cleanliness services and info about localities. Memorable trip………….,,,,,,,,,,,,,, … Breakfast was also good with all different kind of options like poha

Overall excellent service provided by hotel. Especially thanks to mr.ajay var*** and hruaii .......pc .....kamlesh very polite and good hospitality thanks you all

Best services food was very good ambience very good .... Staff behavior very good politeness Very heart touching service... Mr ajay var*** ,Mr gora very good ***agement....miss Riju her service and politeness very good hotel location was good......

Excellent service and stay was good room clean and neet food also very good special thanks to mr.ajay varnan and neeraj personally service provide for me nd I really enjoyed love the hospitality thank to all

Coming here past 5 years and experience is just excellent. Take it food or hygine or service be it in room or at dining hall. Best breakfast with different varities . Located in middle of city and all good area are nearby. Over all good experience.

Hotel is centrally located with an easy access to the most places. One may find taxis or auto rickshaw easily by just stepping out of the hotel. Room and washroom was very clean, hygienic. Room was spacious. I didn't dine in for the breakfast as I was getting late but I checked breakfast at the restaurant. Breakfast spread was looking great and tempting. The bed and the pillows were very comfortable.

Please provide on time support to customer for cleanliness, 3 time I told to staff that please take lunch plates and clean the room but no one come on time. Other facilities are good and I am satisfied. Thanks.

Great location , Excellent place to stay, very cardial & caring front desk Excellent food & Restaurant staff . Good ambience & Facilities . Fitness center facilities for work out. House keeping staff provided excellent service , Nice Room & work station facility.