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Ljubljana Hotels Recommended for You

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5 star

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Business travel

M Hotel Ljubljana
4.2/549 Reviews

M Hotel Ljubljana

Ljubljana|2.71km from Toscaninijev park
This is a little story about how important is front of house and that customer service is essential to run a hotel. I can assure I am not a Karen in any way and I am not easy to be annoyed. We came on a business trip for 1 night only, exhausted from the car ride from another side of Slovenia. We came about 5 pm, with 20 degrees and full sunshine outside beaming through glass windows of the hotel. Although it says the hotel has air conditioning after we informed the reception that it doesn’t work, our receptionist ( who looks like she had a bad day) explained that IT IS WINTER. And the air conditioning is not turned on in the whole hotel. Use the windows instead. We then dreamt about the coffee. Not a single kettle to use in the whole hotel, restaurant closed. We couldn’t even buy a bottle of water (no water in the room). We went to town. We received a parking hob with a £20 deposit for the parking space and at night before our very busy departure I wanted to return it. I have been told that I have to unpark my car in the morning, put the parking block up, LEAVE THE CAR IN THE MIDDLE OF THE STREET with no alternative parking available, get myself back to the hotel desk and then give it back. When I said it is quite problematic to do in the morning this way I would like to return tonight, I got reprimanded, rudely, that I have to do it otherwise my deposit will not be given back. I then heard her slagging me off in Slovenian when I was waiting for the elevator. I hope someone takes notes for the staff training… The room was clean and cosy, slightly small to my liking but good value for money.

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Breakfast

Hotel Mrak Superior
4.3/569 Reviews

Hotel Mrak Superior

Center District|0.81km from Toscaninijev park
Great hotel - it’s a shame that the staff let it down. Prior to our arrival, we contacted the hotel to let them know that we would be arriving after check-in had closed (at 10pm). They were very helpful and provided us with instructions to enter the property by ourselves using an app. When we arrived, we managed to get into the lobby (using the app), but the room key we were given was different than the one we were told on the phone and email. As a result, we were unable to enter our assigned room. Assuming that our room number had been changed, we tried the key in the door that matched the new number (as there were no staff or guests around, and no one was answering the phone or emails). It opened and revealed a couple, asleep, inside. Obviously, we were mortified that we had disturbed the hotel guests, and also terrified that we would have to sleep in the hotel lobby until check-in opened at 6am. After about an hour of searching around the lobby for clues about who to contact, we knocked on some private doors. Thankfully, a man came out and used a master key to let us in. It was clear that we had woken him up (by this point it was 2am). Again, we were sorry to have done so, but were left with no choice. After we had successfully entered our room, I sent an email to the front desk letting them know what had just happened and that we would like them to apologise (on our behalf) to the guests and staff we woke up. They never replied. In fact, every time we mentioned it, the staff member made excuses like “I wasn’t there so I don’t have anything to do with it” and “the guy who organised the late check-in was training so he made a mistake”. There was absolutely nothing in the way of an apology or compensation for the mix-up until we checked out and it was already too late. We would like the hotel to know that mistakes are bound to happen, so it is imperative that they have a back-up (emergency number or night staff) for guests who have been given the wrong room key. In addition, since we had been travelling for a while, we were running out of clothes and needed to do a load of laundry. We followed the instructions for the housekeeping staff to collect our laundry but found that when we had returned to the hotel, the laundry had not been done and the room had not been made up. When we went downstairs to inform the staff of this, we were told “housekeeping doesn’t go back to rooms to clean them after you took off the do not disturb sign, I’ve worked in lots of hotels and this is always the policy”. This member of staff eventually helped us find an laundromat, but the contempt with which we were spoken to was unacceptable and uncaring of the fact that we, too, have plenty of experience in the hotel industry as customers. An apology would have sufficed. Overall, it was a great hotel in a fantastic location. Just make sure you’re okay with passive aggressive communication before you book.

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Family friendly

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Explore Guest Reviews of Hotels in Ljubljana

Searching for hotels near Toscaninijev park? Compare room rates and reviews to find your ideal stay.
Vander Urbani Resort - a Member of Design Hotels
4.2/575 Reviews
Simply the best hotel experience I could imagine. Not only is the location perfect, and the rooms comfortable and very clean, but there is a gorgeous rooftop pool and deck and a fabulous restaurant downstairs. In the price of the room is an over the top breakfast (in USA standards at least). We couldn’t believe we got a sit down breakfast with a waiter with the price of the room. It was quite the treat. On top of the amenities, we were in a bit of a sticky situation and the front desk staff helped us through it all. They were so kind and friendly and we felt completely taken care of. I can’t say enough good things about this hotel and the people who work there. Top notch!
Sax Pub Hostel Ljubljana
4.7/52 Reviews
It was my first experience in hostel but I really like it I had private room with share bathroom that was so cozy the location was so good I have to mention to receptionist who were so kind and helpful and also hospitable.it was totally fine for me
B&B Vila Teslova
4.3/528 Reviews
This hotel suited our needs perfectly. It was within walking distance of the centre of Ljubljana, but offered free parking and was in a quiet street. What's more, the breakfast was particularly lavish. Our room turned out to be almost a suite - and all this for a very reasonable price. If you're looking for comfort but no great luxury, this is the ticket. Particular thanks to the staff who were friendly, helpful and enthusiastic.
The Hotel Ljubljana
4.4/551 Reviews
The hotel is well located, for the quality of the material and structure (bed and shower with 10 and praise), but in a fantastic position directly on the channel. The bathroom is very comfortable But ... both the bathroom and the room are blind (in all not more than 15 mq) and if we add that the room , double , is smaller than the room of a ferry, This solution can be good if it is through and for not more than one night, and I add the most important. The structure was selected with a ”included breakfast” filter, and the applet extracts it and suggests it but I would say ... in a misleading way, as it is planned as a payment service at a ”modic” price of €20,00 per person (we were in 6!). In my view, the fact that there is a breakfast possibility would be discount and should not appear among the ”included breakfast” offers Last report. Leaving in the hall almost at the entrance. nice and comfortable staff. Pretentious hotel, creating expectations ... partly ”delusion”
Zois Apartments
4.3/511 Reviews
Awesome stay here for 4 nights. Our group occupied 3 of the apartments on the 2nd floor and were all very happy. Receptionist Nina extremely friendly and helpful. Beds a bit hard but great pillows. Great showers. Decor gloriously old. Bakery and mini mart just over the bridge. Easy walk to everywhere in the city. Restaurants all around.
Antiq Palace - Historic Hotels of Europe
3.9/542 Reviews
We wish we had paid more attention to the reviews before booking the Antiq Palace. Our room wasn't made up and the tea/coffee station was not replenished before we took the room on. Reception told us that due to a bit of a panic by the cleaning company over covid, rooms were only serviced at the specific request of the guest! We were not told this and anyway, are covid restrictions not a thing of the past? The silicone around the bath showed signs of mould as did the grout in the tiles in the shower. The toilet bowl looked like it had not been cleaned. There was no soap in the dispensers. Staff eventually left bars of hand soap and tiny bottles of shower gel. The tap dripped, as did the bidet. The plug in the sink doesn't stay in place had we wanted to fill the sink. The shower head in the main shower was pretty useless. Blinds on the window were broken or didn't work properly. There was 3 hangers in the wardrobe. There was a huge TV on a sideboard - the screen had a distracting crackly fault line right across the screen. Having said all of this, the staff at reception were very nice and very helpful.

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