Premier Inn London New Southgate

Stayed 3 times in last 2 yrs. 1st time was great. Last 2 times the room has smelt bad. Last time was **** and cigarette smoke and ****. Just put up with it as was short on time and tired. This time musty, damp and mildew smell hit us as we got out the lift on floor 4. Had room 403 which smelt the same. Put air con on in hope it would improve. Went out and came back later and no change. Asked to move rooms which they agreed too. Same floor 4. Room 415 I think. Smelt bit better but still the same. Used bathroom and then drains smelt too. Had a function early next morning so put up with it. Clothes smelt bad next day which was annoying. Hotel is very convenient and parking is a reasonable price and opposite hotel and has security gates. Staff are friendly and helpful and check-in is efficient.

We are very regular customers at Premier Inns but this stay was very disappointing as there was only one evening chef on duty and we waited almost two hours for our dinner. Next morning there was no chef so we could not eat the cooked breakfast paid for in advance.

it's a good hotel in general good value for money and well located, but on our last day, we had a very late night and were sleeping when suddenly the fire alarm went off, it was so loud and it terrified us to death! we panicked and my husband got anxiety and headache for the rest of the day! Also you need to pay 5£ for parking each night.

Very good hotel, superb location, nice and clean rooms, I tend to take breakfast and dinner, I recommend to take the meal deal of full breakfast and dinner, is good value for your money, my only issue is with the staff being quite slow in the restaurant,

This was hands down the best Premier Inn we have stayed at. Bibi was the staff at the reception and she couldn't do enough for us. She went above and beyond whilst juggling so many things at the same time without dropping any balls. She is definitely an asset to the team. She was ever so graceful, polite and had a warm smile throughout. The room was immaculate and the air conditioning worked really well. We will definitely come back again!

Clean comfortable hotel, convenient location .Also very nice helpful staff.My stay was good but my experience was badly soured by a parking ticket issued by CPM parking .I had apparently inadvertently parked in a non hotel bay in a shared parking area.Very easy to do as the parking area has similarly numbered bays and the signage is not good. The hotel are aware of this as are Premier Inn customer service They have received a number of complaints yet have done nothing to warn customers and improve signage. I did ask hotel management to contact CPM but was advised there is nothing they could do to void the ticket.

Perfect staff at reception and very friendly 😊Sonila amd Masha very professional job. The best Premier Inn i ever been. Good dinner quality. Huge thanks for staff. They are so kind and helpful. Never met so friendly staff. Thanks for everything! Good job.

Its was great stay, room in good condition. Excellent service. Huge thanks for Masha and Sonila , really good girls, so friendly and nice. Give them donations, they deserve it. Dinner was delicious. Thanks for fast and nice service. We will be back anytime soon.