London Newham Hotels

I arrived this evening at 8pm after a long journey only to find the company travel agent had not actually booked a room. The hotel was very busy and reception could easily have told me it was my fault for not checking (which it was!) and left me to hunt or a room elsewhere. Fortunately Axel D was on the front desk and bent over backwards to help. He made a call and came back a few minutes later to tell me he had sorted a room for me, honouring the rate from the company travel agency. Huge thanks to Axel and his professional, courteous behaviour. He is an asset to the group.

I stay around the Excel several times a year for events with friends or alone. I've stayed at other hotels nearby like the Crowne Plaza, Novotel, Ibis etc. but this was my first time staying at Aloft. The room is adequately sized and was quite clean. The bed linen was clean, and the carpets seemed clean as well. There were a couple of small issues with cleanliness but nothing overly off-putting. The shower needs to be re-grouted and walls need to be repainted/new wallpaper applied in some areas that had a lot of marks. The layout of the room is a little weird. The wardrobe and tea and coffee tray are at the side where the bathroom is. There's no mirror in the bedroom area, so if you want to do your hair you have to plug into the section where the kettle tray is placed and stretch the wire across. It's not a big deal, but a little inconvenient. The fixtures in the room were decent and the bed was comfy. The location is next to Prince Regent DLR, so easy to get to and from the train. The room would benefit from some sort of information booklet about the facilities at the hotel. There wasn't any information given about what was available at the hotel or any opening times of the facilities, where they were located or what you needed to do to access them. It's a hassle for guests to have to ask the front desk about this, so the information should be readily available in the room. When I checked in there was a leak in the room that I was given. I'd just come from a 15 hour journey and wanted to take a shower and relax, so this was not ideal. I told reception and they said they would send someone to take a look to see if it could be fixed. I didn't exactly see why I should sit and wait because there was a leak in the room and believe that they should have moved me immediately. They sent someone up and they took a quick look and determined it would take too long to fix and would move me to a different room. I was moved to the room next door and for the following 45 minutes all I could hear was the door slamming in the other room, I assume from them coming in and out to try and fix the issue there. It took around 30 minutes of me being in this room for me to be moved, which was really not ideal. I was offered a short apology, but no compensation for the inconvenience. The main issue I had with this hotel was the noise from other rooms and guests. On the same night that I checked in, the guests in the room next to me appeared to be having some sort of party until after 5am. They were playing music, shouting, banging things on the wall and constantly walking in and out of the room causing the door to slam loudly each time. I understand this is not particularly the fault of the hotel, at this point I was too exhausted from my trip to reach out to the hotel with another complaint. I was happy that on the 2nd night, these guests must have checked out. However, the noise from other guests was still a bit of an issue, although no one was particularly try

Loved it! Highly recommend. Super easy to get into town on DLR, and amazing breakfast. Lovely to watch swimmers go past. Staff really lovely and very helpful. Am booking to go again. Rooms not vast, but not too small and absolutely fine (shared a twin room with a pal).

I stayed at the Stratford the first week of October 2022. The location of this hotel is great, right next to the Stratford International Train station and the Stratford Tub station. I flew in from the US so I arrived to the hotel around 11:30 AM. They said my room was not ready and they “reminded me” the actual check in time would be 3:00 PM. I understood since my arrival was early, I headed to the lobby for drinks and lunch. I checked back with the front desk around 1:30 thinking maybe they called housekeeping to get to my room cleaned quicker but no, still not ready. As I sat in the lobby I would see other customers arrive and get checked in, I found it strange their rooms were ready but not mine. I patiently waited until 3:05 PM, went to the front desk to get my room key….. room still not ready. I have now been sitting in the lobby for almost 4 hours and my room was still not ready. I don’t think they ever called housekeeping to work on my room. It was finally ready at 3:30 PM. Not a good start to my stay, the front desk staff was not helpful, apologetic, or even caring at all. Later (after I requested to speak to a manager) I did get a call to apologize and offer me some free food, I declined stating they need to better manage the cleaning and check in process. Front desk staff on Sunday 10/2 not great at all. But the lobby, bar, and restaurant staff really turned around my initial poor arrival. I cannot say enough about how attentive the wait staff and bartenders were all week. Remember I had to sit in the lobby almost 4 hours on my first day. But each day after work I would come to the lobby/bar areas for drinks and dinner each night. Each morning I had breakfast in the restaurant and it was great. Again the service was amazing and the hostess delivered a great morning welcome. Room was nice well appointed. Coffee maker, safe, and small refrigerator. Large flat screen TC and nice desk to work at. I was in room 419 with a nice view. Bathroom was nice and the shower was very nice as well, walk in. I had an early flight out the 7th so I was worried about what sort of front desk staff would be helping me at 5:30 AM. Well they young man that was attending the front desk was efficient, professional, and very friendly. A nice end to my stay.

Wonderful hotel with excellent location. The room was clean, very comfortable and had great view of the London Stadium. The location was amazing, next to a huge Stratford Shopping Centre and to the subway station with many subway lines. The staff was friendly, professional and very helpful. KUDO to the Concierge Staff, especially NALEEF, DANIEL, AND ONE OTHER GENTLEMAN (sorry! i forgot his name). My wife got pickpocketed in London. The Concierge staff, especially Naleef, went above and beyond their duty to help us to deal with our distress moments. He advised us to report the theft to the London Police, and also the Concierge staff helped us tremendously to deal with our stolen credit cards. We really appreciated what these amazing staff did for us. Thanks so much to Naleef, Daniel and to all the Concierge staff for making us feel so welcome and for all your unforgettable help during our stay. The world needs more of these people like your Concierge staff. Hyatt should be very proud to have these amazing Concierge staff. We certainly will return to this Hyatt hotel in the future and would highly recommend this Hyatt hotel to anyone!

Lovely basic hotel with excellent transport links. We had a lovely hot breakfast every day during our long summer stay. Staff were clean and polite. The fitness room is clean and quiet. Sheets were properly installed with every housekeeping visit. This is a lovely place to stay when visiting London.

As usual, by Hilton chain always maintain their valuable standard items. The room is with good size reading arm chair, nice wooden edge desk and comfortable chair. Right beside the hotel, you can have a nice long walk along the famous river, the Thames.

Handy location for Excel - which is about 10 mins walk away Car park on site - not massive but good number of spaces - the parking payment is per 24 hrs. Make sure you enter the correct car reg etc at reception Good friendly welcome at the desk and a good room in the hotel. No noise from outside but a bit of noise from inside with noisey guests talking in the corridor a few times on saturday night. Only got the room key card to work in 1 of the 2 lifts and gave up in the end and used the stairs - its not clear why you would secure the lifts with key cards but not the stair well ? Good room - air con and a nice big bed and shower. Not much round and about for eating on a saturday night so had a pizza at the hotel bar - it was quite big ordered a 4 cheese pizza but was more like a cheese and tomato - pretty plain and ordinary - not brilliant value for money. Overall I would definately use this hotel again.

Overall the hotel is perfect. The bedroom is new and large enough that it can house our 3 pieces of 28” luggage. Decoration is decent. The toilet is large and the basin is large in size. Amenities are good enough and the bed is soft and get good support so that we got a good sleep. The location is just opposite to the Westfield Stratford Shopping Center which is large enough to shop everything. Also the shopping center links to the Startford Station where we can take Tube (Jubilee / Central) or Elizabeth Line to any hotspots in London. We believe we will stay here next time.

We stayed at the Ibis Canning Town on Friday 30th September. We found the reception staff really friendly and welcoming We chose the Ibis as we were watching a concert at the O2 that evening. The underground station is just across the road from the Ibis and then just one stop on the jubilee line to the O2. Perfectly located The hotel is very new, immaculate and very chic. Parking was really easy in Hallsville quarter carpark Newham, Rathbone Market, Barking Road, Newham E16 1EN we initially struggled to find parking info online as it’s all very new in this area and lots of building still ongoing. This is an underground carpark behind the Ibis it’s 2 hours free for shopping at Morrisons supermarket and £15.20 for overnight parking we used the PayByPhone app it was very easy. We ate in the very trendy bar having the pizza and a drink deal for £17.50 There was live music in the bar that evening which unfortunately we missed but had a drink after returning from our concert. It was just very chilled, comfortable and welcoming Breakfast was amazing buffet style with a choice full English and continental The staff are lovely couldn’t be more helpful and friendly. Tahir was a name of the team we remembered, he was a very happy friendly face at breakfast but all the staff were fantastic We would definitely recommend a staff at this hotel 👍