Dreaming of a happy honeymoon, I spent four nights in this hotel in Madrid. But, for the second day night, ridiculous accident occurred.
When I came back to my room, I discovered my wife's toothbrush contaminated in the shower booth. My wife's used same toothpaste and absolutely it had white color like my toothbrush before I left my room.
There is no doubt that it was used during room cleaning. The black stain on the tip of the toothbrush cannot explain that it was caused by human's toothbrushing.
At that night, I complained it to a manager at reception. Although they promised me to bring solution on this issue until next morning, they didn't do anything. When I visited next night, they responded that they could provide room service or room-upgrade.
From what I felt, they had no sincere apology for ruining my honeymoon, and it wasn't until the day before I left that I only talked about meaningless rewards like room-upgrade. I refused meaningless compensation and left Riu hotel next morning immediately.
I really dispointed their reaction and lost realiabilty of this hotel.
Think that your wife or a member of family used a polluted toothbrush and got medical trouble due to this kind of issue. Do you want to go this hotel?
If someone ask to recommend a hotel in the Mardrid, absoultely this hotel will be not in the list anymore.