NYorkmoors
February 11, 2024
On the positive side, the duty manager (young guy) couldn’t have been more welcoming, and our bedroom was large and comfortable. The food at dinner was fine, but the clientele was rowdy and loud. Lots of effing and blinding. And we were having an early dinner ! Later we could hear them pouring into the streets in a tornado of noise. At breakfast - which to be fair was busy - the two ladies in charge studiously ignored us while they served people they seemed to know who had arrived after us, which is always irritating. When at last they did come to us, I explained that the evening manager had said we could opt for breakfast at £10 a head, on the day. The lead waitress tut tutted and said she knew nothing about it so I decided we wouldn’t stay for breakfast. The breakfast staff could definitely do with some retraining in customer relations!