Las Vegas Garden Hotel Mbarara

This was my second stay at Las Vegas Garden Hotel, and I was thoroughly impressed once again. The room was excellent, the welcome at reception was warm, and the customer service throughout our stay – especially during breakfast and dinner – was outstanding. A special mention goes to Eunice, who took such good care of us in the restaurant. Even though we were mainly using the hotel as a base for conference, we made good use of the spa facilities, which were also first-class. I will definitely be returning in the future.

clean room, bathroom, well equipped. Staff efficient and kind, professional. Restaurant OK, efficient service.

A/C didnt work and room was hot at night with lots of mosquitoes. No water pressure in shower - literally a trickle. At breakfast my omelette had eggshell in. They took 30mins to arrange my bill and check out even though I prepaid for the room and only stayed 1 night. They took another 30mins to iron 1 shirt and charged me 3000 ugx for it.

Beautiful new hotel in Mbarara. Just off the bypass so it's easy to miss it. Loved the meals. Dinner and breakfast. Noticed the huge swimming pool. Friendly staff too. O highly recommend it for anyone in and around Mbarara. Will be back soon.

This was our first stay in the hotel and we were very impressed. The hotel room, welcome from reception and staff and customer service when dining for both breakfast and dinner were excellent. Special shout out to Stephen and Nixon who looked after us when dining in the restaurant. Although this was a base for travelling, we made use of the spa facilities which were also excellent. We will definitely be back again.

Glass windows at the top of the doors which provided zero privacy in respect of noise. Being woken by a couple across the hallway screaming “I’m going to squirt” was not what we expected, nor easy to explain to our 8 year old son. Bathroom was provided with only two towels, when we asked for a third the housekeeping refused. Bath had no attachment to hold the shower head and was missing tiles. We requested an iron only after six calls did it arrive by a male staff member insisting to enter our room and then stating “you have this for ten minutes then I’m back to take it” Breakfast was too heavily policed, more so when several of us staying were dignitaries for a state event nearby. Evening staff in the main block restaurant spent more time chatting than serving. Very disappointing stay

Excellent accommodation