Hotels near CreaLab in Medellin

The Ibis standard of quality. The service was a little below, because it is quite moved, which makes the attendants' life difficult. The bed was also bad. The positive point for the location, great, in the most slightly rough neighborhood of the city. Near the center, but also near the attractions of El Poblado, district with restaurants, bars etc. very safe region.

Three men walked into my room during my stay unannounced while two of my roommates were undressed and hotel management won’t do anything about it!! I rented 9 hotel rooms and a conference room at Hotel Dorado for 30 leaders of my nonprofit org for 4 days. On day 2 of our stay a mysterious man bolted into our room unannounced and saw my roommate completely undressed. Why would someone outside of our party could have access to our room!? We went to hotel managers Joanna and Marco and they won’t do a single thing about it. They tell us it is not a big deal just “a matter of perspective”. Shortly after reporting this, Marco charged into our room with another man behind him completely unannounced, didn’t knock, just opened the door while yet ANOTHER girl was undressing and would not leave the room claiming he is trying to “fix the problem”. Marco and Joanna need to be fired! At this point all the girls in my organization were scared, some were crying, we all felt completely UNSAFE. The management was harassing us. They have camera’s on every floor and when we asked they claim there is no footage of these events (how convenient!!!) so now we are filing suit against them so they can release the footage to us. On top of all of this mental &emotional trauma my girls went through,I spent over $3,000 for hotel rooms, conference room, and hotel catering and the hotel won’t refund us for the services and rooms we didn’t use after the incidents.This would be THE VERY LEAST they can do.

Great hotel great location and service is simply the best I’ve ever seen. The hotel is well located. It’s beautifully remodelled the rooftop bar there’s also a big island of the hotel. Breakfast was included which was great but what I love the most is that every room is beautifully remodeled, and a very intelligent use of space.

ENG/FR Can’t believe this place is five stars. Don’t know if six stars exist in Colombia but it should, as this was quite disappointing : where to start? First you arrive and the reception people don’t speak English... great. Then they tell you that you can’t have any guest visiting you in your room... freedom away. The gym is one treadmill and one bike... unbelievable. The room service is limited in choice and very poor quality, And very very slow. Almost an hour to get your order. The cleaning is also badly done in the room (female hair everywhere, one towel is not enough, no shower mat...)which was the biggest suite available... The bed sheets have strange traces on them. And very important the TV is Low quality! No HD! It should be 4K. Also a Bluetooth speaker would have been a good thing. Anyway, bad Management, low level, high prices Hotel. Refund demanded and required !!

I and my husband travel to work. clean and large, well comfortable room. Coffee has few options. I felt disturbed about tolerance , I'm always pointful in terms of schedules and rules, it's good to be careful about the Check out schedule. We left in the morning and when we returned to the hotel we delayed 15 minutes because we took a journey, as soon as we walked to the hotel we were already informed that we had passed the time. We stayed in the 7th floor, it didn't give 2 minutes to get into the room to the receptionist warning that after the time would be charged. We went up to pick up the bags. Moreover, a hotel that if I need to go to Colombia would be staying for location and cleaning.

Me gustó mucho el servicio, las personas son muy amables. La habitación muy cómoda, organizada, cada detalle bien cuidado, la cama súper cómoda. El restaurante es muy bonito también, la comida estuvo muy rápido y estaba muy rica. Había música en vivo, toda la experiencia fue inolvidable. El lugar es tranquilo, seguro, los súper recomiendo.

Amazing place , however they were not helpful in allowing me to check in to my room even one hour early. They insisted I wait until 3 pm and then one back. The lobby area is basically outside and it was raining,,I basically froze to death while the front desk people insisted that I could not check into my pre-paid room until 3 pm sharp. I sat there for two hours quite chilly and damp, and had to sit at their outdoor restaurant (very slow and poor service) and order and expensive lunch because they would not let me in a little early. The place was not crowded either. Therefore my first impression was poor.

I choose this property base on the hotel website and few reviews online. 5 Starts hotel mean an extraordinary service, customer service, and above and beyond customer service. My room was 1306 very small room, basic room, not welcome amenities (water batle or any sweets as other 5 start hotels does. The towels are absolutely inappropriate like old and stained towels, some with the bed sheets. The chairs were not in good shape and dirty. The chais were not dirty but they look old and weathered. Breakfast was delicious, local food, and several choices to eat, continental & American breakfast style available. The portion are extremely small micro-bread , so you have to put in your plate may pieces because they are too small. Poor customer service and most the employees feels like empowered just because they work at the hotel. Except few people. Upon my arrival not courtesy at all, no water bottle complementary so comparing with the holiday Inn Express & Suites located one block down that goes above & beyond to make us feel welcome at the hotel. For the price I paid it is not make sense to spent large amount of money for. Very poor service. The Hotel Bellman (April 2) in the morning. Was the extraordinary person as the maid on my room (Mary)

We stayed one week as I am Colombia and my husband is not and was a little shy to stay at my mothers house around the corner. Picked because of the reviews and location. Room was comfortable, although even if you have your dnd they will come in and turnoff the ac. Fridge never refilled. You have to ask for water at reception but beware if the restaurant is closed they will have none. I’ve travelled extensively and both my husband and I work in hotels. This is the first hotel to ever call you every day at 8:55 am to tell you breakfast is about to end, and if you would like your order brought up. I mean someone else might like that, but we hated it!!! I understand the guy thought he was doing a favor and yes maybe 2 days out of the 7 but Jesus! Don’t do that. Shower comfortable however they don’t have conditioner and you must call down for a blow dryer. Bed was comfortable and we were in the largest suite on the top floor. However the ac is placed in a location where when turned on it blows directly at the bed! It’s impossible to sleep like that as you will need it on blast to cool the room since they have turned it off for you and it’s so directly on you that you will get sick. Now I had three things that have gone missing from my room. One of which was a pink purse. Luckily it was a Nine West purse and not one of my very expensive Gucci purses. This I called the reception on the same day as check out to first ask them if I had left it behind, not only were they very defensive about it but also offensive. The receptionist ( gentleman) said oh you sure you didn’t drop it as i seen you leave with so much stuff. And he also said why would you just bring it up now. Mind you I made this call about one hour after checking out. I said to him because I wanted to make sure it wasn’t in my bag. The purse was placed next to my sneakers which were the exact same color. Now you see I would just think that it got tangled up with the sheets, but one thing occurred which made me think something was not right. On one day, I took the end off the door since the waiter brought up our food. We stayed late in bed watching tv and sleeping. Someone opened our door with no knock. I quickly rushed to see who it was and it was the hotel manager. She said ohhh I’m sorry I didn’t know someone was staying in this room I’m so sorry. Now I work in hotels and know two things. The hotel manger always knows when a guest is in their highest paying room, and hotel managers always knock. Also this was through the middle of our stay. They hotel managers office is directly across from our room. They knew. My bag was also opened and a blue adidas body suit was stolen as well as a pair of white stretchy jeans. I only noticed this maybe two or three days ago when I recalled o had packed them and wanted to wear them. My husband and I were going to return to this hotel due to the convenience, however I never received a call back with a resolution as they said they would.

The hotel is in the city center. It is a little far from the attractions. The waiters on the hotel floor are very nice. Every time I meet, I greet you warmly. The breakfast is average. The hot dishes are basically eggs and nothing vegetables.