My wife is a Titanium Bonvoy member and we were excited to stay at this property since we were helping our daughter move apartments and we hoped to find a nice base for future visits. That won't be happening despite the fact that this is quite a new, and reasonably pleasant hotel inside, for reasons I will describe. This hotel is located in what is essentially a commercial area, surrounded by car dealerships and close to highway 101. There is an entry area where one can drop bags and passengers and where is located the reception area. To the left as one looks at the hotel, is the parking garage and one obtains, for a small fee, a card to indicate your guest status at the hotel. However, the garage is in no way secure. Anyone can drive in there and by the looks of some of the cars (two people sitting in the car with hats pulled low over their eyes, no guest cards in most of the cars I could see etc.) it looks as though this is a place people unaffiliated with the hotel hang out. To be fair, we were never accosted or anything, but it can be disturbing when returning at night for reasons that will become clear when I explain the incident below. There is no apparent security there, no cameras that I could see. There are several chargers for EVs. The room we were given was very nice. Interesting layout that differed from the standard rooms one tends to find, large, clean, with a nice sofa and even a small balcony although, unless one enjoys looking across marshland and a Ford dealership, there wasn't much to see from our room. The bathroom was large and the shower excellent. All in all, much to like. I do find the fact that this is a ”no housekeeping unless requested” hotel a bit wearing but I guess that is a cost saving/staffing/covid issue we all need to get used to. Gone, it seems, is the option to opt out of cleaning in return for some benefits as a loyalty member. The staff here (with the notable and welcome exception of the bar tender on our first night) seem bored and disinterested. I can put up with that except for the following incident that occurred on or second night of three. My wife and I were awakened, at around 1230am, by an extremely loud ruckus immediately outside our room. Yelling, F-bombs, screaming. It was clear that what was happening was an extremely aggressive police arrest. Someone was being forced to the ground, cuffed, threatened with tazing, and finally marched away. Literally, right outside our room. This sounded like very serious police action. This is, on the fourth floor of a hotel, disconcerting to say the least. I understand that police actions sometimes happen but when we voiced our concern both in online chat, and in person the following morning this was the response: ”I wasn't on duty last night so I don't know. I think that some guests were being loud and the police were called”. No promise to find out more, to get back to us, and all totally disinterested and bored. We didn't hear any noise close to our roo
Excellent
49 Reviews