Buttermilk Falls Inn

Truly gorgeous, everywhere you look. We had our nephew’s wedding this past weekend and it was wonderful. The staff was fabulous-shoutout to Morgan and Vengeance. The ceremony had the Hudson River as a backdrop, so lovely. Buttermilk was a perfect place to hold a wedding.

This property is just gorgeous!! Well cared for and well laid out! We were at the barn for a Friday night party and it is so quaint with a beautiful deck. The next day was the wedding. The ceremony was held in a lovely area near a pond that was filled with swans and ducks. We were lucky and had perfect weather. For cocktails and dinner, we went to the riverfront patio. They had golf carts to bring all the guests down the hill. A lovely area with 1 place for a bar and cocktails and another for dinner. The food was very good and the service was efficient and polished. Sunday brunch was at the patio at the inn. All the employees were extremely friendly and so nice.

Quiet and quick getaway. Very peaceful spot overlooking the Hudson River. Complete with Llamas, and goats on the property, this is a wonderful place for special events and weddings. Morning breakfast was relaxed and delicious. Rooms were comfortable.

We stayed here for a fun romantic weekend in early December. And even though it was the off-season and part of the complex was closed for construction, we had a great time at this beautiful resort. There are beautiful falls, pleasant grounds, peaceful ponds, and places to see alpacas, mini-donkeys, geese, swans, and peacocks. The complementary Bearkat’s t was awesome. We went to their farm to table restaurant which was great, and then explored the local area (the FDR Presidential Library/Museum was a highlight). Staff was super-nice and helpful and the rooms and suites are really great. The place is pricey but we got a discount though ******* points.

Overpriced, Property in Disrepair, Rude Management, No Peace, and Fraudulent Business Practices. Let's dig in. Fraudulent Business Practices: I was recommended this property from a former colleague, who used to go up to this property once a year on his birthday. He told me all about the inn, the spa, pool, everything. That was probably in 2019. Then COVID happened and then life happened. So, for years, I wanted to go and finally found the right time to go with my sister. I booked not knowing that there would be a construction site right next to our room, trucks going by constantly, hammering, banging. The room I booked specifically had the word "peaceful" twice in the description. Also, the pool, steam shower, and sauna were all closed, though I didn't see any of that information from the main page through booking. When I received my spa confirmation week of our reservation, I saw in bold text at the top of the email that the pool, steam room, and sauna were all closed. Emailed expressing my disappointment asking for some discount given this wasn't what I expected. They responded that it was included in my confirmation email. Yes, that is true, but allllll the way at the bottom under the terms section. Also, no mention of construction next to our room. Plus, I shouldn't be made aware after spending money, but before. Explained this. Then, they mentioned that it was listed on an about page (category to be clicked off of main page), but why would I go to the about page if I had information from a friend? Also, wouldn't you put that information on the main page to be up front? Or maybe anywhere throughout the entire booking process? No, they didn't. Instead they blamed me, the guest. Luxury "resort"? I don't think so. For the record, the assistant GM, Camile did offer to let me cancel day of but my sister and I had already taken PTO and she was on her way, so not really a viable solution. They also offered an upgrade when I arrived but I reminded them that I was traveling with my pet (why I booked the pet friendly room). Thus, they couldn't move us. The simple fact was, they could have solved this with a voucher on dinner, a bottle of wine, anything up front. But instead, they doubled down on shady business practices. So, I filed a complaint with the BBB. Businesses who operate this way should be held to consequences. While ultimately, this business continued to do nothing to resolve, I hope it serves as a warning to others. The room: The bed was nice and comfy but overall, the room was dark, save for the bathroom with the skylight. Walking up the stairs to the property, everything was rusted and falling apart. Inside, the decor was mostly old and in need of repair. While almost every hotel I stay in now has a smart TV, this one has cable channels only and was very small. Considering I paid $712 for 2 nights, certainly not the "luxury" experience as described. I'd maybe pay $250 a night for this room. The spa: Enjoyed my CBD massage. It was

Spent a birthday weekend here with my wife. Overall we enjoyed ourselves, but given how expensive this place is (I paid over $500/night), I expected a bit more. The room was fine, and we liked the fireplace, although it gets very hot very quickly, and you have no other way to control the temp. So we alternated between being quite hot and quite cold. The bed was extremely hard and uncomfortable - which maybe some people like but I could hardly sleep. Shower and whirlpool tub were nice. "Afternoon tea" was basically a tiny tray of brownies put out around 3pm. There is really no common area to "hang out" in like there are in some other inns/B&Bs. There is a small living room in the inn that was quite cold, and they didn't turn the fireplace on. Breakfast was very good. Henry's Restaurant - where we went for lunch and dinner - was also quite expensive and the food was just OK. Staff were very friendly and accommodating, especially Nicole in the restaurant, who was fantastic. I really wanted to love it, given how close it is to the city, but in future would probably travel a bit further for a more premium expensive for the same amount of $$.