Carolyn
March 8, 2024
Accessible room was not accessible from the start. Had to be pushed very uncomfortably to get over hump entrance to room. Also same type to try to get over high bump to bathroom. Bathroom sink and fixtures too high for anyone in wheelchair. Same with countertop in bedroom. Drawer handles need to be rethought..very difficult to grip and pull open.very little space in hall way and room to manoeuvre in chair. The floor was rough ridge carpet making it even more difficult to move in chair. To check in with Visa/debit I was not able to reach the high counter to put in PIN code. NO acknowledgement of the needs of client to be unable to reach atm …AND apparently the cord couldn’t extend or the checker did not know how to adjust. Unnecessary time wasted while the checker moved to another high counter to try access to another machine…without informing the client that he was doing so. The counter with kitchenette area was too high to reach to even get a cup of coffee for anyone in a chair. VERY UNFRIENDLY AND INACCESSIBLE. An individual would not be able to live and stay in that room without help. Disappointed to say the least. Will NOT stay there again and will NOT recommend to ANYONE. Too bad.