Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Feb 18, 2026|Deluxe Room With Mountain View
Guest UserExcellent hotel! The rooms are cozy, and the staff are polite and helpful. The rooms are fresh and clean, and the grounds are well-maintained too. The location isn't the most convenient if you're on foot, but the hotel itself is in a beautiful spot. They also offer scooters at a very good price – cheaper than renting them 'on the street'. When we arrived, all the scooters were taken, but the girls at the reception suggested a company they work with, and everything was delivered right to the hotel for us. When a hotel scooter became available, we took that. They also helped us with tours. We initially booked the hotel for 2 nights, but we loved it so much that we extended our stay for another 3. By the way, the transfer from the hotel is also more cost-effective than arranging it yourself.
The hotel owners, Nick and Raquel, are very kind and open-hearted; it was a real pleasure and very interesting to chat with them. Abigail and the other girls are also positive and always ready to help. At this hotel, you feel like you're visiting close relatives. Thank you! We would be very happy to stay with you again!)
Show More
Price per night from:US$36
Posted on Feb 2, 2026|Junior Suite
DzhentaoThe hotel is located on a private island. Getting there isn't too difficult, but all the main attractions (sardines, sharks, canyoneering) are quite a distance away. This hotel seems to have been designed for guests who don't want to leave it – a small 'Bounty island' vibe. But it didn't quite hit the mark.
The staff here are constantly smiling. As soon as they see you, they drop what they're doing to greet you. During meals, they approach you every minute to ask questions and tell you about the free 'entertainment' planned for the day. Honestly, it's annoying and doesn't match the status the hotel clearly aims for. In a good hotel, staff are incredibly helpful yet discreet. Here, they can't even clean the room without being noticed. However, you can tell they've been trained this way, rather than it being their natural work style. So, if they were trained differently, these young people would significantly improve the service quality.
Also, don't expect quick responses or help from anyone. It's better to go directly to reception and sort things out yourself. That's the most effective way, otherwise, you might drown in a Kafkaesque castle with a British surrealist twist.
The room we stayed in was magnificent in terms of size and cleanliness. The shower wasn't working well, but they replaced it quickly. When walking around the room, the wardrobe wobbles and makes noise, but these are minor issues. I noticed signs of wood-boring insects in the safe cabinet, but didn't see the insects themselves, so they didn't cause any trouble.
Food. The food here is very poor, compared to all the other places I've visited in the Philippines. A hotel aiming for a high rating shouldn't be serving microwaved store-bought pizza at such a price. If the food is cooked properly (grilled chicken breast, for example), it's invariably oversalted or overspiced. Or both at once. I couldn't find a single dish on the menu that was worth its price or genuinely tasty, except perhaps for the scrambled eggs at breakfast. But that's not enough if you plan to stay on the island all day, is it?
Snorkeling costs 1000 pesos per hour for the boat and 100-200 pesos for equipment (each item separate: mask, fins, aqua shoes). The hotel staff claim the equipment is new, but that's not true. Aqua shoes are essentially unavailable in adult sizes (from 40 and up, we found only two old and torn pairs). The coral reef is dying after the typhoon, but there are still beautiful spots, and my wife and I don't regret snorkeling here. Especially since it was the only activity available on the island.
To sum up, this hotel might suit those who want to isolate themselves from the rest of the world for a resort-style vacation with an average level of service but rather high prices for that level.
Show More
Price per night from:US$111
Posted on May 20, 2026
Guest UserThe island was beautiful and we really loved the place. However, I was disappointed with the drone policy. Even though I already had a permit, drone flying was only allowed in one specific area, which did not feel safe because it was surrounded by water. It would be better to provide safer and more flexible flying locations for visitors with approved permits.
Show More
Price per night from:US$160
Posted on May 3, 2026|Luxe Room
Anonymous UserI stayed for 4 nights and had a great time. The staff are very friendly and the location is great. I can grab a coffee, local nor junk food less than 1 km from the hotel. The mountain view is great, but the floor is dusty (maybe because of the renovation) and the hot water is working a little slow, but no complaints, and they have a bidet! Also, you can ask for a blanket if you need one. I'm looking forward to coming back to Cebu and staying here again.
Show More
Price per night from:US$21
Posted on Sep 2, 2025|Deluxe Queen Room
Anonymous User
I recently stayed here, and it was everything I needed for a peaceful and relaxing getaway. From the moment I arrived, the serene atmosphere embraced me. The surroundings are quiet, offering the perfect backdrop for rest and rejuvenation. The staff were incredibly friendly and attentive, making me feel at home from start to finish. The room was spotless and thoughtfully designed for comfort, with beautiful views
Show More
Price per night from:US$40
Posted on Jul 31, 2026|Deluxe One Bedroom Room
Guest User
The lobby looked great at first glance, but it's an apartment hotel upstairs, and the elevator usually takes a while because people are constantly going in and out. There are many floors, and it's quite high up, making the elevator ride feel a bit scary. The room appeared clean at first glance, but you could tell from the corners that there was dust. A quick wipe of the tissue sofa revealed it was quite dirty. One side of the bed was sunken in from being sat on too much; I'd suggest rotating the mattress or flipping it over to extend its use. The toiletries containers were pretty useless. Although it felt like the location was near a lively area, it was actually quite a distance away. My heart sank when the taxi drove in; the vicinity was quite desolate, so you need to buy everything you need before arriving, as there are absolutely no convenience stores nearby.
Show More
Price per night from:US$27
Posted on Jun 2, 2026
Anonymous UserWe had a very pleasant stay at Tsai Hotel. The room was clean, comfortable, and well-maintained throughout my visit. The staff were friendly, accommodating, and always ready to assist with any questions or requests.
The hotel's location was convenient, making it easy to access nearby attractions, restaurants, and transportation. We I also appreciated the peaceful atmosphere, which made my stay relaxing and enjoyable.
Overall, Tsai Hotel provided great value for money with excellent service and comfortable accommodations. We would gladly stay here again and highly recommend it to anyone visiting the area. Thank you to the entire Tsai Hotel team for a wonderful experience! 😊
Show More
Price per night from:US$20
Posted on Feb 28, 2026|Premier Quadruple Room, Accessible, Non Smoking
Guest UserThe room smelled of cigarettes, probably from the old air conditioning. The hotel is very old and rundown, but if you're looking for something cheap for one night, it's okay. The beds are comfortable, and there's a supermarket and various attractions nearby.
Show More
Price per night from:US$19
Posted on Apr 26, 2026
yas 8383
I always use this place when I'm in Mactan Newtown. Overall, I'm very satisfied, but this time, I couldn't get through to the front desk, there was a power outage, towels weren't left after room cleaning, the air conditioning was acting up, and one of the elevators was out for repair, causing huge crowds. Despite all this, the service is great, and I absolutely love it overall. Even with the chaos, the staff are always kind, and I'll definitely keep coming back. It's just a shame that the facilities are showing their age; that's the only downside.
Show More
Price per night from:US$30
Posted on Apr 17, 2025
Guest User
The reception was already unfriendly. The bungalow was relatively poorly equipped, the remote control for the air conditioning was faulty, low water pressure in the shower, no pool towels, no toiletries apart from a microscopic bar of soap. The view of the countryside was beautiful, but we had already enjoyed it extensively on our three-hour drive from Dalaguete. The grilled fish was killed twice, once by the fisherman's hand and once by its stay in the freezer for several months. The vegetable soup tasted of nothing, actually, just like the fish, inedible. We were not asked for drinks and the water, which we were allowed to fetch ourselves from a dispenser, was a good 30° warm. There were no other guests, the musicless dinner, bathed in the glaring light of the CCTV, gave the impression of a graveyard - completely desolate. We were charged 1200 pesos for this outrage. The impression of poor gastronomic service continued seamlessly at breakfast and culminated in the impertinence of wanting to charge 50 pesos for a second cup of coffee. We had booked for three nights and paid 21.1 Kpesos. I've never had worse value for money in seven months in the Philippines! After the first night, we packed our bags and left the resort. I will refrain from praising the beautiful pool or the great view due to the miserable overall performance. No recommendation.
Show More
Price per night from:US$33