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Explore Guest Reviews of Hotels in Panama City Beach

Searching for hotels near The Emerald Cafe? Compare room rates and reviews to find your ideal stay.
Bikini Beach Resort
3.8/5105 Reviews
The room itself was fine, and location was nice. However, I will never stay here again because of extreme unprofessionalism from the hotel “security,” and poor customer service of front desk staff after I was accused of lying and was threatened to have the cops called on me over a simple misunderstanding regarding the pool. During my stay, my cousin and her handicapped boyfriend were visiting and we decided to go to the pool around 11pm. The hotel confirmation email that I had received prior to my stay clearly stated 24 hr pool access, so I was confused when the side gate to the pool wouldn’t open. As I was trying to figure out how to open the gate so that we could enter the pool area, a girl outside the far end of the pool area showed us that that gate was open and that we could enter through it. So we went in, sat our things down, and were getting into the pool when 2 “security” men approached us and told us to get out immediately. According to them, the pool closed at 10 pm, and when I explained that I read that it was 24 hour pool access, they replied, “no you did not,” and would not listen to or believe me. They also wanted to know how we got access into the pool area because they had locked it. When we explained that some girl showed us that the gate was open, they did not believe us and instead accused us of breaking the lock to get in. They were very angry and would not hear us out and, as we were gathering up our things and my cousin’s handicapped boyfriend was getting into his wheelchair and my cousin was trying to get her shoes on, the men again told us that we needed to get out immediately or they would call the cops on us. I took the issue to the front desk and explained everything and showed where the email had stated 24 hr pool access. She explained that they have been having a lot of issues with third party bookings, which is how I booked. She said “sorry bout that,” as if it was the tiniest of mistakes, but we did not get a true apology for how poorly we were treated by the men at the pool. The next morning I went back out to the pool area and confirmed that there were no pool hours posted anywhere. There also were no times listed on the website. I went back to the front desk and again explained the previous night’s situation, and all I was told was that “all pools close at that time,” with a dead stare from the front desk staff, as if they could care less that I was upset and that it was my fault for not knowing that the pool closed at 10, regardless of there being no signs with pool hours anywhere around the pool area. I never did get a sincere apology for the poor treatment we received by those 2 men or for their threatening to call the cops on us. I’m sorry this is so long but if you are considering this resort, I advise against it. There is better customer service literally anywhere else.
Baymont by Wyndham Panama City Beach
2.8/5112 Reviews
The outside appearance of the hotel is terrible. The staff on this particular day had no ID badges and were very rude not to just me but other customers. Check in time was 3 p.m. We checked in at 4 p.m. and the room wasn't ready. So we waited for an hour. The ice machines on each floor were broken and the safety railing on each floor were rusty and needing paint. The outside of the hotel had paint peeling off of it. Now lets talk about the rooms. The carpet was frayed. There were dead bugs in the pictures. The accessories in the room including the lamps and the luggage rack were rusty. The furniture was in terrible shape and some of it should of been thrown out. The electrical outlet that the wall A/C was plugged into was not in the wall but laying on the floor without a wall plated attached to it. Big safety hazard. The room had been repainted but it looked as though a child had painted it. Never will I stay here again. Pictures were taken and I have filed a complaint with Wyndham. Wish there was a place on here to upload them. I'm also going to file a complaint with the local Better Business Bureau. Called Wyndham Customer Care while there and tried to get this reservation cancelled but I couldn't since I had already signed in. We tried looking for another hotel/motel in the area but all were booked up. This is the only reason we stayed. We left at 4 a.m. the next morning.
Holiday Inn Resort Panama City Beach
4.4/5104 Reviews
The hotel front desk agent tried to charge me twice for the hotel service fee. I booked through trip.com and had already paid for the hotel service fee which is $98 for 2 nights. After showing them the itemized receipt, they said it is the 3rd party service fee, not the hotel service fee. I told them I’m not paying another service fee. I’m glad I did not have to pay twice, but it was kind of ruin my day. Now there is another extra charge on my credit card placed by the hotel. I am in the process of disputing with my credit card. Overall, I like the place, but not the way they tried to charge for all these hidden or bogus fees. Note: the hotel is already expensive…

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