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Occidental Praha Five
4.3/560 Reviews

Occidental Praha Five

Smíchov Prague|2.33km from U Patrona
I recently had a highly unpleasant experience with Mr. Martin. It all started when I decided to order room service, expecting to enjoy a late dinner in the comfort of my room. According to the menu provided in my room, room service was available until 10 PM. I called the hotel's room service line at 9:40 PM, well within the time frame specified on the menu. To my surprise and frustration, Mr. Martin informed me that the kitchen was closed and that he couldn't accommodate my request. I expressed my disappointment and confusion, explaining that I had called within the stated hours. Mr. Martin's response was dismissive and unsympathetic. He didn't provide any reasonable explanation for the early closure of the kitchen, nor did he offer any alternative options or suggestions to alleviate the situation. His lack of professionalism was evident as he seemed uninterested in addressing my concerns or providing any form of customer service. This incident left me feeling neglected and disrespected as a guest. The discrepancy between the menu's advertised service hours and the actual availability of room service is unacceptable. Mr. Martin's unhelpful attitude only exacerbated the situation, leaving a bitter taste in my mouth and significantly impacting my overall experience at the hotel. As a customer, I believe it is essential for hotel staff, including Mr. Martin, to prioritize guest satisfaction and strive to resolve issues in a respectful and efficient manner. Unfortunately, my encounter with him fell far short of these expectations. I hope that the hotel management takes note of this incident and addresses the need for better communication and customer service training for their staff. It is crucial for them to rectify such issues promptly and ensure that guests are provided with accurate information and appropriate assistance.

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Explore Guest Reviews of Hotels in Prague

Searching for hotels near U Patrona? Compare room rates and reviews to find your ideal stay.
Hotel U 3 Pstrosu
4.3/545 Reviews
Lesser Town
A lovely traditional hotel in a great location. The hotel is right at the end of the Charles bridge so it’s really easy to get to all of the main sights around the city. We couldn’t believe how quiet our room was considering it’s location. There was lots of choice at breakfast and we particularly appreciated the free tea and coffee that was available all day. The room was spacious, and toiletries and a hairdryer were available. Would recommend.
Hotel Pod Vezi
4.8/5107 Reviews
Lesser Town
We had originally booked this hotel for Sept. 2020 but with COVID it took us 2 years to get there. Suprisingly the hotel gave a credit for the original booking, which certainly impressed me. We couldn't have been more pleased with our stay. The hotel is within walking distance of everything. Although its so close to the Charles Bridge and the hordes of tourists, we stayed in the annex and felt like we were worlds away. The food was good at breakfast and the restaurant was excellent for dinner. However, I can't say enough about the staff at this hotel! From the moment we arrived they gave us tips on how and where to go. They were extremely helpful. Finally and perhaps most important the night manager helped us navigate the ambulance service when my husband had a medical emergency. I'm not sure what we would have done without him. His level of concern was touching and I can't thank him enough. Even without this event, I would absolutely recommend this hotel for anyone who wants to be in the heart of Prague but feel like they are in an oasis of calm.
Bishop's House
4.6/5106 Reviews
Lesser Town
What a wonderful hotel and in such an excellent location only a few metres from Charles Bridge. Hotel very clean and comfortable. Staff very helpful. Would recommend anyone to stay here. What a beautiful City Prague is.
Charles Bridge Hostel & Apartments
4/525 Reviews
Lesser Town
Absolutely outstanding location. Maybe one of the best hostels in Central Europe. In a very old building with bags of character and quirkyness. Has some of the “faded almost run down” atmosphere you seem to get in most hostels (Part of the compulsory spec you could say) but if it was given new stair flooring, repaint the walls and put up some little lights and place potted plants then the discerning tourists would flock here. Very helpful staff, and yes that location again. In the more pleasant Lesser Town side of the river you just couldn’t better it. Reasonable prices being a hostel in dorms or private rooms are available at still very competitive rates.
Residence U Cerneho Orla
4.6/515 Reviews
Lesser Town
From the entrance, to the restaurant, to the hallway, to the room, every detail was taken. There are no filters, no beauty, the most authentic photos. The facilities of the hotel are all old-fashioned in Europe. If you like this style, you can check out ~~
Hotel Certovka
4.4/531 Reviews
Lesser Town
There is an elevator. There is an elevator. There is an elevator. It is under the bridge corner of the Charles Bridge in Hexi. The room is large. It is not a problem to spread out 4 large boxes. And the room has a refrigerator. Milk and beer fruits. Prague is not big, except for buses to the hotel when you arrive (24CZK ticket for 30 minutes), and airport (90C 32KZK ticket for 90 minutes) when you need to take a bus, you can walk. The attached photo was taken by the Charles Bridge in Hexi.

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