Américas Benidorm Hotel

Well-located hotel. Good amenities in the room. Clean and airy. Full air conditioning. Tasty breakfast. Reception staff a little skittish, especially the blonde. We called reception and they made a point of being rude. On the last day, even though I had paid, they canceled my reservation and kicked me out, in addition to having the nerve to buy me shampoo refills. Everyone was very judgmental. They judged me by my clothes. It turns out that I chose the worst ones. And they didn't disappoint me regarding what they thought they would be. I'm a psychiatrist and I don't need to say how much I earn. But I can assure you that it's over 18 times the minimum wage. They are elitists and the older gentleman, in addition to the old blonde maid with light eyes, carry

Checking in in the evening, we had two reservations for 1 night + 3 nights. We asked the front desk to merge the orders to avoid the trouble of having to check out and apply again the next day. The front desk handled the merged orders, which is more rigid than some places in Chile. Much better. However, the suite we were given was too old and empty with almost no furniture! It's still along the road, and the windows are old aluminum alloy single-layer glass, which is not soundproof at all. Moreover, the split air conditioner in our room is very old and noisy. We didn't sleep well all night! The next day, we reported the noise situation to the front desk. The manager was on duty and moved us to a suite not along the road. It had a lot more furniture and furnishings and the air conditioner was relatively new. It felt much better than the rooms along the road. Some rooms in the hotel are being partially renovated~ Overall, the decoration of this hotel is too old, and the breakfast is average (for us Chinese), with not many varieties and no vegetables at all~ The staff's service is quite good. They took the initiative to help us pick up our suitcases and bring them to the room, and introduced the room facilities. When we left, the lobby attendant took the initiative to help us carry our suitcases and hail a taxi suitable for us at the door to take us to the airport. It is relatively close to the beach, there are many restaurants nearby, and there are also large supermarkets nearby.

Good hotel! Breakfast was average but enough for the day. Very good location.

The facilities and location were good, and the cleanliness was good, but if the unfriendliness of some of the staff could be improved, it would be good to recommend it to friends.

Very pleasant. I was very well looked after by all the staff.