Marriott's Oceana Palms

I would recommend because is an amazing property, but had problems with checking they were late an hour and 1/2 to check us in, the room wasn’t ready. We had 2 rooms and the other room they could not sleep because the air conditioner was broken.

Fantastic stay, great access to beach. Quiet, great accomodations. Clean, spacious. The whole family loved it

On arrival we were taken into a side room and asked if we wanted to listen to a 90 minute sales pitch (after a long drive). When we said we were not interested we were kept waiting over an hour after the check in time of 4 pm. We had to keep checking at the desk and were told by extremely arrogant, surly and frankly disinterested reception staff that the room was still not ready. On the third attempt we were told that the room had to be inspected. When we were finally given a room around 1 hour 15 minutes after check in, we found that the room had not been inspected. There was bedding left in a bag in the second bedroom, and a housekeeper turned up trying to instal another coffee maker which we did not want. We booked an ocean view room and paid a lot of money. The view we had was mainly inland, with a very small view of the ocean. The website in this regard is extremely misleading. Had I known this was the case I would not have booked it at all. The sheet in the master bedroom was too small for the bed. There was no shower curtain in bathroom 2, and the bath did not readily drain. The water in shower 1 was barely warm. The dining facilities were practically non-existent. The shop was closed for refurbishment. The pool area sounded like a nightclub. There is a time and place for this, not constantly every day. The only staff at the hotel who were helpful and very pleasant were the beach staff, they could not have been nicer. All in all a disappointing stay.

Great customer service. Food was good, not great. The place was amazing, and the beach was pristine.

The newly renovated villas are very nice and comfortable. The pool area was clean and fun for the kids although it is very shady in the afternoon. The restaurant staff are very average. Nice enough but not skilled at engaging with customers who expect a high level of service.

Very nice property, spacious rooms, clean and beach was awesome. We had a view of the ocean from our balcony. Food on property was ok. Sometime service spotty at breakfast place.

The property was well located on the beach. There was only one restaurant on property, with average food. The furniture in the room, including the beds, couch and chairs, was the most uncomfortable we have ever encountered. So much so that we dreaded being in the room during bad weather, which unfortunately we experienced a fair amount of.

we were really pleasantly surprised very clean very comfortable very accessible everything was really at the highest level, really great for us

Construction on the floor above prevented both of my kids from napping at all. We called before we made the reservation to ensure it wouldn’t interrupt our kids stay yet we’re giving a room directly under significant construction. Additionally, the water was yellow and we were told that it’s normal to have yellow water.