AmericInn by Wyndham St. Cloud MN I-94

We were extremely disappointed in our stay here. I chose this hotel because it had a pool and because I have found Americinns to be consistently clean and well maintained wherever we go. This location was neither! First, the pool was closed. Imagine the disappointment to the kids, who had been looking forward to this winter getaway with a pool. This was NOT communicated ahead of time. and there was NO discount or compensation for this disappointment. It I had wanted a hotel without a pool, that's what I would have booked! There was no one at the front desk when we checked in, and when the employee did finally show up, the attitude was, "too bad. Better luck next time." The room was dirty, the carpet was in deplorable condition, even just hanging loose in several areas. We were disappointed in our stay and will NOT be coming back!

I don’t normally complain like this but this hotel has turned into the gutter. I am in waiting for my apartment and needed somewhere to just be able to sleep. I get checked in and walk to my room and it’s being held open by a chair and a pole of some sort laying in it, eh whatever, technology is not perfect and neither are humans. But then I was checked into a handicapped room. Mind you there’s no pool or hot tub but the rates have barely budged. Renovating is one thing but l cannot believe the price for the quality. The debris left in the hallways on a weekend with no workers is so bad. Garbages were overflowing outside so that’s the first thing you see. Didn’t mind much was just day by day staying until my home was open but I had to go, it was so bad. I could smell urine in the corner of the room by on and near the bed. I pull the sheets down and the whole mattress cover is covered in pee stains. This hotel is bad. I feel bad for the one or two employees that get the brunt of it. I do feel like they have employees that live there and were pounding upstairs all night. The fire alarms went off, I ended up arriving late to work. Pros: head of housekeeping I’m assuming seems to be trying, she had to tell the front desk girl who was blasting rap music what to do in case a fire drill. The guy after the drill who apologized and went and got me a key when mine didn’t work. He was super helpful and friendly. The water is nice and hot in the shower.

The first room they gave me was under construction. The second room was occupied. The plumbing was not good in the bath tub. It didn't drain well and chunks of stuff came up out of the drain.

It was good for the price. Sleeping was impossible though. Not enough pillows and firm beds.

The place could be improved, the tub drained real slow while taking a shower. The wifi seemed very unstable and I had to reconnect every 10 min or so. The bed wasn't great, btt it was OK. The room was clean, and the staff seemed very nice.

The bathroom sink had cup rings on it, it hadn't been cleaned properly. The sink drain was worse than slow, the desk chair was broken, the alarm clock was broken. Peeling paint and worn fixtures. The beds were OK.

They did not clean the dinning area until Thurday, 4 days after check in.

Sorry I usually don’t write reviews—-Basically the carpet throughout was dirty and worn out. And the bed sheet were old, used and didn’t look like they were washed.

Access was easy to find, check in was fast, staff was friendly. Our room needed some extra deep cleaning not just wipe off the top. Dust webs hanging in ceiling & other questionables. Breakfast was good as many things to choose from. Breakfast room floor was dirty & didn't appear to be from that morning as there weren't many there. We were just surprised as AmercInn used to be top notch back in the day.