Niso

There should have been a review here about a nice hotel located in the very center... But! The hotel behaved as disgustingly as possible and it is probably their practice to deceive guests. On 10/30/2023 we went to the hotel to look at available rooms. I liked the room. With the reception representative we booked through Bukin, the price was $30.38. 31.10 we stop by, at the reception they quickly calculate something and issue an invoice of 480,000 sum. Pay immediately. Ok, we put our things in the room. I start checking the exchange rate, but it doesn’t add up. I'm going to the reception. The girls begin to babble indistinctly something about an additional $4 per person - “registration tax.” For the first time we hear about this tax in 10 days and a lot of hotels in Uzbekistan. When asked to show where it is written, “Well, look on the Internet.” Additionally, it is very interesting that the promotion price on the booking is 30.78, adding that same $8 on top we get the “without promotion” price. The coincidence is strange. But ok, let’s assume that there is a “tax” that was not taken from us in other regions. Why is it not highlighted in the bill? Why doesn’t the receptionist communicate at check-in that the booking price is extra $8 for such and such reasons? The amount is not important, but the way they “push it through” is disgusting. Further, realizing that after the booking is closed the review on the booking will not be positive, the hotel independently changes the dates of my booking to the end of December with a new price. Thus, the guys expect that if the booking is canceled, I will not be able to lower their rating on booking and leave a detailed review. It's sad that the hotel, which has ALL the resources to collect top ratings from guests (clean new rooms, good location), is spoiling its reputation.