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Explore Guest Reviews of Hotels in Santiago

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Icon Hotel
4.5/5127 Reviews
My husband and I stayed in an executive room for 5 nights in January-February 2020 while holidaying around South America. Positives: - a massive fresh, clean and modern room with nice views - good breakfast buffet - good wifi - friendly staff, except for the breakfast staff who were a bit aloof. - within walking distance to the metro station. We Ubered a lot, and this worked fine. (Taxi drivers, however, struggled, to locate the hotel for some reason.) - a nice cocktail bar on the rooftop. Negatives: - we had repeated issues with lack of hot water in the shower. Not acceptable. - we had to ask four times to get our laundry picked up. - no room service for breakfast, lunch or dinner. We were travelling for 3 months and sometimes you're just too tired to venture out for food. Had this been a business trip, I'd had been absolutely appalled as I tend to have room service dinner so as to get a moment's rest and solitude. Simply inexcusable not to provide this service. - music from the cocktail bar carried into our room one night, necessitating earplugs (we were on the highest floor). - the cocktail bar is, understandably, very popular with locals. While I fully support the hotel also providing a space for locals, there should have been some tables (as well as sun loungers during the day) exclusively reserved for paying hotel guests, because it was quite difficult to grab a spot in the relatively small area both during the day and evening. (The hotel appeared to sell daytime pool passes to non-guests.) - about to check out, we called the concierge to ask someone to help us and come pick up our luggage. To our surprise, they informed us that this service was not provided (?!) and that they'd had to ask for permission from someone higher up to send someone to help us. I thought it was a joke at first, it sounded so absurd. When we checked in, there was a bellboy who automatically took all our luggage so making a big show about providing this when checking out was just very odd. All in all, however, a solid four-star hotel.
Novotel Santiago Las Condes
4.3/5101 Reviews
We didn't get the housekeeping service in all our stay. We have the ”cleaning room” doorhanger hanging in our door, and nothing. We had to request for fresh new towels severals times (more than 7) and nothing.. We had to go down to get them. No new soap, no new shampoo or conditioner. We request room service the first day we arrived, the empty dishes stay outside in the aisle for more than 8hrs. And when we arrived, the front office lady that recieved us, was cero gentle. She could help us solve our problemas. She only wanted to charge us in Pesos Chilenos PLUS adding the TAX, because her POS couldnt recognize our card.
Ibis Santiago Las Condes Manquehue
3.8/585 Reviews
all most very clean hotel thanks to all workers to serving well for 11 days thanks to all the lady's who clean very good my room and the people who lock after me in the restaurant. very nice . and excellent food .
Mandarin Oriental, Santiago
4.7/5103 Reviews
This hotel stay was arranged by Silversea following a cruise from Guayaquil to Valparaiso, with return flights from Santiago. Our room was comfortable; food, wines and service in the restaurant were generally excellent. We had a late-evening flight out of Santiago, so the hotel folks graciously let us stay in our room until 3:00 p.m. If back in Santiago, we'll definitely consider staying here again.
Norus Las Condes
4.2/529 Reviews
A sua boa localização permite acesso fácil a facilidades: Mercadinho, metrô, shopping e restaurantes. Foi o que sobrou – sua localização. Chegamos numa madrugada de sábado e recebemos as chaves na portaria do prédio sem problemas. Entretanto, encontrarmos um apto descuidado, desgastado pelo tempo, com cortinas e colchão surrados, ralos parcialmente entupidos, mecanismo do cofre com defeito e geladeira sem funcionar – calefação apenas na sala – aquecia também o quarto desde que a porta ficasse aberta, lógico. A infraestrutura é limitada – Disponível precariamente aos sábados e não funcionam aos domingos. Assim, somente na segunda-feira conseguiram resolver a questão do cofre, graças a única atendente que se empenhou para resolver os problemas – Depois, trocaram a geladeira, seguindo a recomendação do técnico que, no sábado, desistira de consertá-la e ele mesmo recomendara a troca. A comunicação com a administração é feita apenas por texto WhatsApp, sem qualquer iniciativa para oferecer um bom serviço - como se estivessem fazendo um favor. Não havia interfone no apto – qualquer problema com o celular do hóspede, causaria falha de comunicação. Também, não havia dicas e nem orientações dos serviços disponíveis nas redondezas. A limpeza não é um primor e em razão de pequena marca de um sabonete colorido (laranja) na toalha, erradamente confundida com maquiagem, recebemos, já no aeroporto, mensagens da Norus, sem identificação pessoal, cobrando (?) por uma mancha de maquiagem na toalha, insistindo que “maquiagem não sai” – sem sequer terem tentado sua remoção com uma simples lavagem - Isso, só isso. Fica agora a dúvida sobre a qualidade da lavanderia usada. Minha mulher retoca maquiagem com lenço de papel tipo Kleenex, levados de casa e eu não uso maquiagem e nem protetor solar, até deveria, mas não uso. Uma marquinha de sabão colorido ao pousá-lo sobre a toalha. Não recusaríamos o ressarcimento de eventuais danos causados, se efetivamente causados, ainda mais de valores tão irrisórios. Ninguém sai de seu conforto de casa, numa época de restrições de pandemia, a custos elevados de hospedagem, câmbio e passagens aéreas para se aborrecer por coisas tão insignificantes. Ao contrário, esperávamos sim, que se desculpassem pelo tempo que perdemos para lidar com as más condições do apto oferecido e talvez até relevado o desconforto, mas ao contrário, recebemos uma comunicação desnecessária e deselegante. Santiago vale a visita sempre e oferece excelentes opções de hospedagem com melhores diárias e atendimento mais profissional.
Hampton by Hilton Santiago Las Condes
3.8/512 Reviews
I don’t recommend this hotel. I am extremely resented with the regrettable service I received during my stay in this establishment. They decided to exchange breakfast time without warning guests. We book this hotel just for the coffee time. How can they decide to change the breakfast time without even warning guests? This is a total lack of respect with whom you have relied on the accommodation. We sent messages to the hotel before we started stay to confirm the coffee time that would start at 6 a.m. The hotel confirmed. The restaurant official told us that we couldn't eat because they had changed the time. The hotel has been a great disorder. We asked to talk to the manager, who was not and had no time or day forecast to appear. I hoped to start my day with an appropriate meal, just to find out that the timetable was arbitrarily changed, leaving me without viable options, which is unacceptable and shows a total lack of consideration for the experience of the clients. We have asked for the refund of the 1 day of breakfast we have not enjoyed and we have not been deceptively refunded.

Frequently Asked Questions

Santiago Travel Guide

Book your hotel on Trip.com for an amazing travel experience. There are many discounted hotels on Trip.com. You can stay 3-5 days at hotels in Santiago without running out of things to do. Santiago is a city with tons of tourist attractions. You'll never want to leave!

For those traveling for business and tourism, Arturo Merino Benitez Airport is the preferred choice when visiting Santiago. Besides flying, taking a train to Vespucio Norte Railway Station is one of the other major methods of transportation.

You don't have to worry about accommodations when traveling to Santiago. Here, there are more than 906 hotels for you to choose from. Santiago has high quality and low-priced hotels. You can spend one night at a nice hotel for only 73 USD. There are 16 five-star hotels in Santiago at an average price of 180 USD per night. There are 36 four-star hotels in Santiago at an average price of 121 USD per night. There are 48 three-star hotels in Santiago at an average price of 67 USD per night. There are 2 two-star hotels in Santiago at an average price of 52 USD per night. There are many well-known chain hotels in Santiago. If the comfort level of your trip is important, there are many choices in Santiago, such as hotels under the Novotel brand. In Santiago, chain hotels such as Novotel are one of the top choices among travelers. W Santiago is one of the most popular hotels in Santiago. Many tourists also stay at Atton Vitacura.

If you stay at a hotel in downtown Santiago, nearby attractions like Club Hipico de Santiago, Parque Fluvial Padre Renato Poblete, Chile Tour Fun can be your first stop. If you want to spend a fun vacation with your family, locals recommend visiting Valparaíso, Cajon del Maipo, Vinademar. The most famous attractions locally are Plaza de Armas.

Average Temperature

• January to March: 23.99°C during the day, 15.18°C at night

• April to June: 15.21°C during the day, 8.42°C at night

• July to September: 13.15°C during the day, 6.85°C at night

• October to December: 21.11°C during the day, 13.06°C at night

Average seasonal Rainfall

• Spring: 1.8 cm

• Summer: 42.3 cm

• Autumn: 43.3 cm

• Winter: 6.57 cm

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