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5 star

Grand Hyatt São Paulo
4.6/5114 Reviews

Grand Hyatt São Paulo

Zona Oeste Sao Paulo|2.52km from Praça Dina
My recent stay at the Hyatt was horribly unpleasant. The driving factor for my complaint is the fact that I am currently opening an investigation for the robbery of $2.5K dollars in cash (which the hotel is well-aware of) from a passport holder inside of a backpack which never left the hotel upon my arrival from the airport. I submitted a claim and complaint for this issue on 9/10/22 in the morning (around 11AM) and it took the hotel a good part of the day (until 5PM) to call me back to address the serious issue. This was after I took many steps to alert them of my concerns: (1) I called them directly, (2) I was sent to submit a complaint to a Whatsapp Lost&Found number where I never received an answer, (3) I wrote an email describing the incident, and (4) I contacted a security team at my company Amazon, which spoke to the hotel and filed a civil police claim. Although you'd think this would be enough to ruin your hotel experience, there was more that took place during my stay which make me question the security of my belongings inside the room. To start off, when I checked in at around 12PM there was no room available, although I hoped that as a Hyatt Discoverist member I would have received priority treatment - I was deluded. Tired from a 15+ hour journey, I left the hotel and waited until 3PM for a promised email/call to let me know my room was ready, which never came. I then proceeded to call the hotel directly and was told that the room was ready, so I returned to the hotel to check-in. When I arrived, I was informed by the front desk that my room was not ready (jokes on me) and waited about 20-30 mins for a room to finally be assigned and my luggage returned. At last, I proceeded to my assigned room. Upon arrival, I opened my door to find another man inside working - who I startled and also told me he'd had the same issue during his own check-in process. You can imagine that if they are giving member guests incorrect key cards to enter rooms, this puts in question the overall safety and privacy of guests in the hotel. The next day, I ordered breakfast to my room which arrived cold, the eggs very badly made and bread dry - a subpar meal. Finally, days into my stay I was awoken at 1:30AM by very strange noises in the room next door behind my bed which seemed like banging of drawers and furniture being hit (I have recorded footage as evidence). I proceeded to call the hotel front desk and was told someone would come up to verify. No one ever came to my

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Business travel

Grand Hyatt São Paulo
4.6/5114 Reviews

Grand Hyatt São Paulo

Zona Oeste Sao Paulo|2.52km from Praça Dina
My recent stay at the Hyatt was horribly unpleasant. The driving factor for my complaint is the fact that I am currently opening an investigation for the robbery of $2.5K dollars in cash (which the hotel is well-aware of) from a passport holder inside of a backpack which never left the hotel upon my arrival from the airport. I submitted a claim and complaint for this issue on 9/10/22 in the morning (around 11AM) and it took the hotel a good part of the day (until 5PM) to call me back to address the serious issue. This was after I took many steps to alert them of my concerns: (1) I called them directly, (2) I was sent to submit a complaint to a Whatsapp Lost&Found number where I never received an answer, (3) I wrote an email describing the incident, and (4) I contacted a security team at my company Amazon, which spoke to the hotel and filed a civil police claim. Although you'd think this would be enough to ruin your hotel experience, there was more that took place during my stay which make me question the security of my belongings inside the room. To start off, when I checked in at around 12PM there was no room available, although I hoped that as a Hyatt Discoverist member I would have received priority treatment - I was deluded. Tired from a 15+ hour journey, I left the hotel and waited until 3PM for a promised email/call to let me know my room was ready, which never came. I then proceeded to call the hotel directly and was told that the room was ready, so I returned to the hotel to check-in. When I arrived, I was informed by the front desk that my room was not ready (jokes on me) and waited about 20-30 mins for a room to finally be assigned and my luggage returned. At last, I proceeded to my assigned room. Upon arrival, I opened my door to find another man inside working - who I startled and also told me he'd had the same issue during his own check-in process. You can imagine that if they are giving member guests incorrect key cards to enter rooms, this puts in question the overall safety and privacy of guests in the hotel. The next day, I ordered breakfast to my room which arrived cold, the eggs very badly made and bread dry - a subpar meal. Finally, days into my stay I was awoken at 1:30AM by very strange noises in the room next door behind my bed which seemed like banging of drawers and furniture being hit (I have recorded footage as evidence). I proceeded to call the hotel front desk and was told someone would come up to verify. No one ever came to my

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Breakfast

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Explore Guest Reviews of Hotels in Sao Paulo

Searching for hotels near Praça Dina? Compare room rates and reviews to find your ideal stay.
São Paulo Nações Unidas Affiliated by Meliá
4.2/5115 Reviews
Santo Amaro
It was a good stay, unfortunately the breakfast service and internet, were the low point of this. Everything else is top notch. Starting the work day with an orange juice with more water than nectar is not ideal. In addition to the meals, they were very poor in variety
Novotel São Paulo Berrini
4.6/5115 Reviews
Santo Amaro
The hotel is very well located, offers comfort and quality, but the maximum score was not possible due to a occurrence in the restaurant. I contracted the half-pension option, which would give the opportunity for a meal selected by the restaurant. However, when questioning the garçon (Mr. Jago) about a possible exchange of selected dishes, the same was sarcastic with us, instead of simply being obvious and clear (yes or not). So far everything is good, despite the constraint, but in the right of the garment to be arrogant or not, or to answer in the way he understands well, what happens is that the same garment simply forgot to make the request of one of our dishes. We had to choose between the dishes selected by the hotel, one for entry and another for the main dishes, and we asked for the change of dishes and we were treated in an inappropriate way, and to worse the situation, the main dishes simply never arrived. We just like the entrance, we are worried that we are more concerned about repaying the client than at least doing the minimum order for which we even pay and do not repent.
Mercure Sao Paulo Naçoes Unidas
4.2/570 Reviews
Santo Amaro
The hotel is in a very good location, near the supermarket, butterflies, bakery, pharmacy. The hotel's food is excellent and accommodation. One point I would like to report was not good, that the air conditioning was not cold, but ventilation was good and the SP climate was cold, so it compensates.
Blue Tree Premium Verbo Divino
4.2/5102 Reviews
Santo Amaro
We stayed here for the F1 race. It was perfect , close to the track , good neighborhood , taxi available. The hotel has good restaurant service. A couple of nice restaurants in the neighborhood. The front desk service is poor , most of the personnel does not speak another language other than portugese
Palacio Tangara
4.7/594 Reviews
The location is very good for those looking for peace and quiet in the hustle and bustle of SP, the hotel is a spectacle apart with the green of Burle Marx at the side, very spacious rooms with walk-in closets and large bathrooms. The service and attendance are excellent.
Intercity Sao Paulo Nacoes Unidas
4.3/574 Reviews
Santo Amaro
The hotel gets good rooms, they’re larges and very clean, I could say impeccable. Great view and a very nice breakfast. At night there’re many options so close to hotel as well pizza, hamburger and portions of food. My only complaint is the check-in was too slow, I also was fatigued though. I hope have a fast the check-out! The employees are fabulous! (Rodolfo and Renan, you rock it all!)

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