Schiller Park Hotels with Airport pickup service

My 2 friends and I chose this hotel due to its proximity to Oak Park. We wanted a suite with a living area with a sofa bed separate from the bed room. Unfortunately when I pulled out the sofa bed for the first night, I realized the mattress wasn't very comfortable. We were tired and I decided to deal with it. I received a text Saturday morning inquiring about our stay. I texted back that the mattress was not very comfortable on the sofa bed and asked if it could be replaced. I quickly received a text back that said unfortunately they didn't have any new mattresses, but would bring me a second mattress to put on top of the first one. That made the bed much more comfortable the 2nd night. While this hotel needs new sofa bed mattresses, they responded to me quickly and honestly and did what they could to improve the situation. The price we paid for 3 people for 2 nights was very reasonable. There was a hot breakfast both mornings that met our needs. We had dinner on Friday night at the attached Uno Pizzeria. The food was very good and the waiter couldn't have been nicer. We had enough food left over for dinner Saturday night after a late lunch. The room had a microwave and refrigerator. All of us were pleased with our accommodations and would return.

We missed a flight, were stuck in Chicago, and booked a night here and couldn’t have been happier. Jennifer at the front desk helped with getting dinner picked up and delivered and everyone treated us great. Indian restaurant delivered late.

Did not eat breakfast at the hotel. There is a shuttle bus to the airport. The air conditioner and refrigerator are noisy. The bed was comfortable. Service is efficient. Sanitation is done very well. There are gas stations and fast food nearby.

Buyers beware! They quote different prices than when you show up to check in. Also, not clean. We had stayed there for the convienince as close to airport. However, we can not express enough that they should not have anyone stay there. We actually had a situation where our flight had been delayed coming back on the park sleep fly. We called to make them aware of this as a plane crashed at our airport where we were needing to take off from. We were told by the hotel all will be fine. However, we finally got back to the hotel and the Manager decided to take us off the park sleep fly package (because we did not get in until next day) and charge rate on parking days (individually). We pleaded with her and she still insisted. So we called our credit card company they fought for us and our pricing as park sleep and fly was met. Point being, we should not have had to do that. They should have worked with us as we are only talking a day later arrival. Nobody should have to deal with this! If you want a clean, honest place to stay before your flight, there are places right next store! Clean too!

1 star is generous, unfortunatley it won't let me give 0. WORST HOTEL EVER, DO NOT BOOK!! Often I see reviews like this and think 'it can't be that bad, it's just a bed to sleep in'.. trust me, it can. Awful from start to finish. RUDE horrible reception staff (female, won't mention name but rhymes with Sia) from check in, non-smoking room STANK of smoke and a musty stale smell. Aeroplanes going overhead every 30 secs (not their fault but impossible to sleep). People smoking ****/arguing outside your door. We asked to move rooms and were told we exceeded the 15min reporting time (this is not stated anywhere and was a blatant lie and how ridiculous that they expect you to get back to reception within 15 mins - we were debating whether we could put up with it but also frantically trying to find somewhere local for dinner before everywhere shut within the hour as we arrived in the vening). Receptionist refused us to move rooms as said they had none available, yet loads on booking.com. Told us to speak to manager and was our own fault for not researching the hotel better (how they could blame us I don't know).. then gave us a fake email and a phone number for reception where manager was not even on shift and it just went back to the miserable girl. Then told us we could move rooms (despite saying they had no spare rooms) only to put us in another smelly one, then finally gave us a better smelling room as a last resort as they refused to refund us (which is just awful) yet there were black hairs all in the bed and we had to sleep fully clothed on top of the sheets and felt sooo dirty and gross!!! We beared two nights there as everything else cost $400+ but I was willing to pay any amount of money to avoid it if they hadn't found us a room that smelt remotely acceptable (which she had clearly just ran around with antibac spray). Please please please do not give these people your money or custom, they are rude, obnoxious, have the worst customer service and I would rather have slept in a dog kennel, outside, in the rain.

Free shuttle service from the airport is very nice. Free breakfast is available from the early morning. I enjoyed breakfast- many kinds of food. Super clean and warm inside. I will stay here again.

Good value for money, customer service attitude is very good! There is airport transfer service, which is very convenient. Arrive at night, let us wait in the E5 area. As a result, I was sent to the U.S. by the airport and departed for E5! The driver found us again. Praise! It's not easy for drivers at night, and a $5 tip encourages you. Shopping within 500m around is inconvenient! Overall, it's ok!

This eclectic and contemporary Hilton model will appeal to the trend driven traveler. The entrance and lobby level which includes the bar and restaurant is spacious and bright in spite of the absolute zero commercial settings very close to O'Hare airport. The black-and-white graphics and similarly painted models are bizarre. Curious, having relatively nothing to do with the bordello-like elevator lobby areas. Consider it all Art. A QR code restaurant menu has a good selection again, contemporary food with a city vibe not particularly iconic Chicago. Our deluxe king room was large and spacious, the bathroom especially, walk-in shower, plenty of hot water and pressure. Welcome design feature is the window blind system. An aluminum frame captures shades completely, blocking out all light. The deep double pane window masks all sounds, don't hit your head when you're looking out the window on the inner glass. We travel with night lights, put them in the bathrooms in virtually every hotel we visit. If you get up in the night you'll want that, it's extremely dark in the room. USB ports are in good places, this is becoming the norm especially in global travel. people won't be needing different adapters and chargers for much longer. The desk desperately needs a task lamp of some type, the toilet paper roll is strangely way too far from the toilet, don't see how that helps. A person with a mobility device would also have trouble reaching it. We took Uber from the international terminal only to discover the easily identifiable Rose hotel's shuttle sitting right there, running every half hour 24 hours a day back to ORD. That's a bonus. Overall a far better value stay the night savvy distressed beat up over priced Hilton in-terminal option at ORD

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Good Day, Please allow me to share my feedback from a recent stay at Aloft Chicago O'Hare, 9700 Balmoral Avenue, Rosemont, Illinois, USA, 60018 With the shift in the world for the past 2 years, a great nice clean hotel with friendly team is such a crucial part of our life. And from the moment when I made the reservation, to arrival and check-in, my experience has been nothing but absolutely amazing. The Aloft O’Hare is at a great location with complimentary airport shuttle. I was here for a convention, and it was so easy to walk to the convention building, close by restaurants and outlet malls! Catching the Airport shuttle was super easy and that is where I met ISMAEL. He truly set the tone perfectly. He was so polite and professional, assisted with my one piece of luggage and wished me a great stay. When I entered the lobby to check in, I met the DUO team of VALERIE and JAMINE. They were absolutely superb. It was late in the night when I arrived, like 9:45PM or so. And they both gave me a warm welcome and made sure I had a good room. I have been places where sometime with long shift, your energy bar around 10 PM is almost out. But VALERIE and JAMINE looked like they love their job and were happy to be here. Like I said, with the way the world has job openings at every corner but not enough talent or body for the position, it is great to see such hard working team on Marriott Aloft side. And lastly, I have not met the lovely DAISY but just spoke to her over the phone few mins ago and she was so professional and patient. Of course when I called the hotel, it would be nice of me if I had my confirmation number or last digits of my CC in my hand. But of course rookie mistake on my part. I made poor DAISY jump through hoops to look for my reservation. I can only imagine how busy she may have been. But she as politely and professionally as ever, took time and found my reservation and was able to answer all my questions. I do know that I had seen her name mention on few other reviews. So, I am not surprised of her professional conduct over the phone. On the morning of my check out, I was leaving at 5 am (Yawn!) so I was able to grab few items from the breakfast bar. They were so handy and decent selections. Thank you, management, for having the breakfast corner. In the end, a great location to come back, clean rooms, hot water in the shower and I am so happy that the small bottles of toiletries are being replaced with large wall-mounted dispensers. The soap was absolutely amazing in the bathroom. I had a great amazing stay and will definitely return. Thank you to the entire team!