Hotels in Naama Bay, Sharm El Sheikh

I have stayed in quite a lot of Novotels in various countries and this one was scraping the barrel despite its ”5 star” status. I was transferring from a different 5 star hotel in Sharm El Sheikh and the difference between the two in terms of service and quality was like night and day. After check in, I queried why I had been asked to pay on arrival despite having confirmation from Accor that I had prepaid for the room. I was promptly accused by a gentleman at the front desk of presenting fraudulent confirmation which had me incredibly upset. After about 10 minutes a manager finally came out to explain that despite the confirmation email, payment had not been taken which it would have been nice to be informed of prior to my arrival at the hotel. He offered a fruit basket as a form of an apology which never appeared in our rooms. The rooms at the hotel are in desperate need of updating and have clearly not undergone a deep clean in a long time after we found rubbish under the cushions in the seating area. The hotel drinks are terrible quality and served in the smallest cups imaginable. The selection of food is really quite small and the included ”juice” served with breakfast was watered down nonsense that tasted disgusting, clearly trying to get people to pay for the premium juice. Juice was available from the bars but these conveniently did not open until breakfast was finished. The children's activities seem very badly organised and the signage was inaccurate in some places as to what was happening when. The overall quality of the food was mediocre, with a few decent though not outstanding choices. The only reason I haven't given this hotel 1 star is because the crossing attendants to help you get from the Palm side to the beach side were very nice, and the hotel does have access to an excellent snorkelling area with a wide variety of marine life and easy access without a long jetty. As a member of the Accor loyalty scheme, I was entitled to late checkout if there was availability which the hotel seemed very hesitant to honour, and made sure that we were not going to make any further use of either meals or drinks by cutting off our bands. This was once again a far cry from our experience at the other hotel we stayed at, which was far more relaxed and open considering Sharm El Sheikh often has people leaving in the evenings. All in all I would not consider staying at this hotel again even if I was offered a fee to do so, and would suggest one of the many other fine establishments in the area.

The staffs are very friendly and always ready to help you. Very good location and a lot to do around the area. They have their beach access for hotel guests. For the price i think it’s quite worth it. Thanks Naama Blue!

Amazing Experience, with such good vibes and friendly staff. Good place to stay with your family, friends and for business. It was a mix or luxury and outgoing place, a perfect blend of different cultures. I recommend to try the spa, the staff were very nice and will take good care of you. The clean beach with an incredible view of Sharm el Shaikh. Must try all the activities such as diving and boat trips underwater. Not to mention the incredible food from around the world and events that will blow your mind. The resort was very clean, and always making sure that everything was fine. You will enjoy the gathering that Naama Bay Promenade makes to keep the excitement and good memories. Definitely going again!

We were originally booked into Naama Bay Hotel, after recent bad reviews we upgraded to Jollie Ville. Upon arrival we were offered a choice of two rooms, one near the restaurant main poo and beach and one across the road in the sports area, where there is also a pool. Saw first room near beach well it was absolutely appalling, picture grubby 1980s Spanish 2 star hotel. Thankfully the other room option was lovely although a golf buggy ride away. In 37 degrees it was too hot often to walk from the room to the beach. We arrived in time for dinner at the buffet, sadly there was no food left and we walked to get food outside the complex. Next morning went to breakfast, there was a breakfast buffet (only) near our room which was handy. Food was your average continental nothing appetising that was hot. Coffee was good thankfully. Pool in the sports area was lovely, we were the only people there, there is a swim up bar but this never opened. There was also a normal bar serving warm flat drinks. Pool then got drained day two and was only refilled on our penultimate day. Lunchtime went down to the buffet, it was very busy asked for a glass of wine got served warm white wine in a dirty glass. I must add at this point you can only get wine if you eat in the buffet, Lebanese or Italian. You cannot get wine in any of the bars, was pretty revolting anyway. All drinks were flat and warm, served in toddler size plastic cups throughout the day. The beach grill was our saving grace in the day where they served burgers chips and pizzas. The only good food in the evening was the Lebanese where the food was exceptional and the service too. I didn’t have a hot shower the whole time we were there. We got up at 5.30am to get a lounger on the beach as it was jam packed by breakfast. Beach was ok, sea and fish stunning. Spa staff relentlessly pestering you to book massages, worse than the beach vendors. Both our rooms safe stopped working mid way through the week and we had to wait an hour for someone to come out to fix. We were sold the hotel with a mini bar, turns out that is a fridge with bottled water in. Robes arrived on bathroom day 4. There was supposed to be British Tv channels on English speaking channel was Al Jazeera for news. I’ve creams available for one hour where there’s a massive rush of guests. I could go on and on. Naama bay wasn’t for me but that’s a matter of taste. Cocktails and food in Hard Rock was trageically a highlight. Farsha bar is a must at sunset but get there for 4.30ish. Quad biking was fun but, pushy vendors when we stopped for a break. My top tips: Love Holidays completely misold the hotel. Wizz air are crooks who charge £14 a minute to speak with customer service, which I had to.

Brilliant hotel, amazing staff that can't do enough, we were a party of 9, 5 adults and 4 children who had the time of their lives. Lovely clean hotel, rooms cleaned daily with fresh towels. Plenty of food options even for our picky eaters. Free shuttle bus to beaches and private taxis arranged if and when needed. All in all a brilliant family holiday and would recommend.

We transferred to here-(@our own cost)-having initially chosen a dreadful hotel for our holiday…and my goodness were we pleased we changed to the Oriental Rivoli…!!…superb hotel, very friendly staff-especially Ghallab on the front desk…all staff were charming and helpful…my favourite staff member being the guy on security outside the hotel…!!…there are 3 pools to choose from and you can either bask in the sun or laze in the shade, always plenty of loungers and umbrellas…the beach that belongs to the hotel is amazing, the sea and fish are a sight to behold…there’s a friendly bar where you can get drinks and food-(even if you are AI you still have to pay unfortunately, but it’s very cheap, huge pizza and chips, enough for 2 and 4 cans of pop approx €15)-we enjoyed this hotel so much and are already going back in January…❤️🇪🇬❤️

Very nice place to chill with children, very nice pool and rooms

This resort is very relaxing, the room is clean and the food is rich and delicious. The guests are cool and there are many knowledgeable staff.

We are staying at this hotel for 5 weeks, we still have just over a week still to go. Osama and his team have made us feel very special, nothing is too much trouble. If we need anything different from the buffet, the are happy to cook something different and dietary requirements are taken into consideration. My husband is diabetic and they went out their way to find special foods, drinks and even insulin for him. We mentioned to Osama that the pillows were quite hard and the next thing we have soft pillows. If you want something or have problems they will go out of their way to fix it or get it for you if they can. We are enjoying it so much we have already booked to come back again for 5 weeks next January.

My wife and I have been going to this hotel ,on and off, for the last 20 years. It was built some 40 years ago and was owned and run by the Hilton group. 5 years ago it was sold and is now run by the Jazz Group . Note I say run by the Jazz Group not owned by them. Jazz is a management company on behalf of different owners.The hotel is in a superb position with a large beachfront and a short distance from the main center. The staff are the friendliest most helpful bunch of people you could want to meet. A special mention to Eid, Mohamad and the breakfast chef(who's name I never found out) from the restaurant and Diana from customer services. Now we come to the sad bit. I feel that since taking over the hotel the new owners have invested no money in it at all. The main door look did not work, the toilet seat was falling off. Both of those problems were sorted quickly. The bathroom door did not close properly due to 40 years of paint on paint. Cracked tiles in the bathroom, and the french door never ever closing properly It needs major investment in it ,not money sucked out of it. As a side issue the majority clients of the hotel and Sharm itself are Russian. Sharm is suffering from troubles of the past plus the effects of covid. Both the Hotel and the place itself need to do a lot,lot better or I fear for the place and the wonderful people who work there.