Guest User
February 21, 2024
I am a tourist from out of town. I saw the information of this apar**ent on Qunar.com on February 17th and planned to book online. I contacted the owner of the apar**ent according to the information on the website. The owner suggested not to book on the platform and go offline (this is why this apar**ent is so close to Window of the World and there are many people but few reviews during the tourist season). I paid 400 yuan for the room fee on the 18th on WeChat that day. After arriving in Shenzhen on the 18th, I checked in normally and paid a deposit of 200 yuan on WeChat. I felt that my family of five could stay and renewed the reservation for two nights from the 19th to the 20th, paying 800 yuan for the room fee on WeChat. I came back from the trip on the evening of the 18th and took a shower. I found that the drainage of the bathroom in the apar**ent was not smooth. It took more than 20 minutes for each person to drain. I took a shower while standing in the water. The owner said that the drainage design of the entire apar**ent was like this, so I decided not to stay for the next two nights. After checking out on the morning of the 19th, the room fee of 800 yuan for the next two nights and the deposit of 200 yuan on the 18th, a total of 1,000 yuan, has not been refunded! ! ! ! On the morning of the 20th, I called Shenzhen 12345 to complain and waited until the afternoon to refund 780 yuan. It was said that the living room lights were not turned off when checking out, and the deposit of 200 yuan has not been refunded so far! ! ! Don't trust offline bookings. If you encounter **, you can't handle it and you can't comment. I'm now paying for this order on the platform and I won't stay there, just to be able to comment and expose it! Remember, the bathroom in this store is small and the drainage is not smooth, and the fee cannot be refunded!
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