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9.7/10
Amazing
GGuest UserThe hotel is magically decorated for the New Year. The food is very fresh and varied, and the dessert buffet is impressive in its size. Access to the park is free for hotel guests. Request a room in the right wing or above the third floor for a fantastic view of the castle and evening performances.
GGuest UserШикарный отель, хороший, вежливый и внимательный персонал.
При бронировании попросили застелить диван для третьего человека. При заселении этого не сделали, но в течение часа подготовили спальное место.
Также было два халата и две пары тапочек. Попросили донести и персонал сразу все
исправил.
Мы приехали в отель рано, в 10 утра, хотя заселение с 14-00. Номеров свободных в наличии не было, поэтому раньше нас не смогли заселить, но Нас сразу проводили на завтрак. Это было приятно.
Спасибо ❤️
TTariq OmariService was very good
Reception was cooperative and helpful
lobby was clean but a bit small and cozy
no elevators except in main buildings and usually crowded. when it comes to a family room on the 4th floor in a second building without elevators and round staircase it is totally annoying.
food was moderate compared to other resorts we stayed
other facilities were convenient.
GGuest UserRest in this hotel for the third time, everything is wonderful, separately I want to highlight adult animators Dmitry and Alina, guys you are super. Children animators all wonderful 👍🏻There are questions, very all fat, for health it is certainly such for yourself. All the rest is wonderful, the new aquapark is good done, the new children's game 👍🏻
VValeriy ZHotel is very large, beautiful landscape design. Style in the form of ancient ruins, it is matched even by steps, fountains, different clubs. Everything is thoughtful.
When the settlement is very pleasant staff, there are also guest relations. If there are difficulties and questions, they help.
Food is great! You can eat and dinner at the main restaurant, you can be on the beach. Choosing dishes wide, beef, red fish, chicken, children's table. Fruit, sweets.
The staff is so friendly and pleasant to interact with them. The rooms are clean, no excess. There is a filled mini bar in the room.
ИИгорь Селезнев We were at the end of November, the people in the hotel are a little very comfortable rest. Staff as bees, try. Choosing food is not very big, but it is for the best, it is very delicious. Recommended)
BBurakIn general, everything was good. We stayed at the hotel for 1 day but we had a great time. The room was clean, the food and its varieties had many options despite it being winter. The staff was friendly and polite. Perhaps the only thing I would criticize would be the desserts. The quality and taste of cakes and desserts could be improved.
GGuest UserRecently visited this hotel and the staff and service I received was amazing. The whole hotel was not open yet for the season which would have been nice to know, however I still had an amazing time.
杭杭州东皇太一Hotel service is good, take the children to add an extra bed for free. It is free as long as you eat and drink. There is an a la carte restaurant that is open 24 hours and can be eaten at any time. Anyway, for a few days, I couldn't move. The hotel is not far from the Legendary Kingdom Playground, except that there is no Chinese food, this hotel has no disadvantages.
GGuest UserThis is a very cost-effective hotel, and is worth recommending to middle-class families. The swimming pool, slide, children's games, restaurant, and beach are all impeccable. My child thinks it is the best place she has ever played abroad, better than Bali, Indonesia. There are also shortcomings. Some people at the front desk are not proactive in service. For example, the front desk on duty in the afternoon of July 12 did not explain how to use the wifi, but this is just a few cases. The overall service of the hotel is satisfactory.